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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user research methodologies, including qualitative and quantitative approaches, to derive actionable insights that inform product and service design. Proficient in collaborating within multidisciplinary teams while adhering to Government Digital Service (GDS) standards and ensuring ethical research practices.
Highest-signal resume keywords
User Research ExperienceGovernment Digital Service (GDS) StandardsQualitative And Quantitative Research MethodsSynthesis Of Research FindingsAgile Team Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ResearchUsability TestingInterviewsSurveysDiary StudiesResearch SynthesisAccessibility RequirementsService Standard ComplianceResearch EthicsData Protection
Soft Skills
CommunicationAttention To DetailOrganizational SkillsAdaptabilityCuriosity
Industry Keywords
Public SectorComplex Service EnvironmentsDiscovery PhaseAlpha PhaseBeta PhaseLive PhaseInclusive ResearchStakeholder EngagementMultidisciplinary TeamsResearch Capability
About the role
Key responsibilities & impact- Plan and conduct user research to understand user needs, behaviours, and pain points across digital and non-digital public services
- Choose and apply qualitative and quantitative research methods, including interviews, usability testing, surveys, and diary studies
- Work with product managers and designers to shape problem statements, hypotheses, and research questions
- Synthesise research findings into clear, actionable insights for design and delivery decisions
- Communicate research outcomes through insight reports, personas, journey maps, and playback sessions
- Support teams in iterating services based on evidence, testing, and learning throughout Discovery, Alpha, Beta, and Live phases
- Ensure research is inclusive, ethical, and aligned with accessibility and safeguarding considerations
- Work in line with Government Digital Service (GDS) standards and support service assessments where required
- Contribute to research capability by sharing methods, insights, and good practice
- Collaborate with designers, product managers, engineers, analysts, and client stakeholders in multidisciplinary delivery teams
Requirements
What you’ll need- Experience conducting user research in public sector or complex service environments
- Strong understanding of a range of user research methods and when to use them
- Experience working across Discovery, Alpha, Beta, and Live delivery phases
- Ability to synthesise research into clear insights that influence product and service decisions
- Experience working with or aligning to Government Digital Service (GDS) standards, including Service Standard and accessibility requirements
- Awareness of research ethics, data protection, and consent in public-facing services
- User-centred mindset and genuine curiosity about people and services
- Confidence working in multidisciplinary Agile teams
- Ability to communicate clearly with a wide range of stakeholders, including non-research specialists
- Comfortable working in ambiguous problem spaces
- Strong organisation and attention to detail, including clear documentation of research plans and findings
- Willingness to adapt research approaches to time, budget, and operational constraints while maintaining quality
Benefits
Comp & perks- Training and personal development options, including technical, business acumen, and methodologies
- Professional development, mentorship, and certification opportunities
- Private medical cover for you and your spouse/partner via Vitality
- Discretionary bonus based on personal and company performance
- 25 days holiday, plus 1 birthday day and 1 work anniversary day, in addition to UK bank holidays
- Electric Vehicle leasing with salary sacrifice
- Contributed Pension Scheme
- Death in service cover