Client Onboarding Analyst

Ubiquity Retirement + Savings

. Work across New Plans, Conversions, and client servicing based on volume, coverage needs, and onboarding priorities .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 401(k) plan onboarding, implementation, and conversions, with a strong understanding of ERISA, IRS, and DOL requirements. Proficient in managing client relationships and case documentation while ensuring compliance and process improvement.

Highest-signal resume keywords

401(K) Plan OnboardingPlan ImplementationSalesforce ProficiencyClient Service ExperienceERISA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

401(K) Plan DesignPlan Document PreparationPayroll IntegrationRetirement Plan AdministrationDocument ManagementCompliance TestingForm 5500 SystemsData CollectionMilestone TrackingRisk Assessment

Soft Skills

Strong CommunicationOrganizationProblem-SolvingAttention to DetailAbility to Manage Changing Priorities

Tools & Technologies

SalesforceUbiquity SystemsMicrosoft OfficeCRM Tools

Certifications & Qualifications

QKA DesignationASPPA CredentialsNIPA Credentials

Industry Keywords

Retirement Plan IndustryClient ExperienceThird Party AdministratorsPlan SponsorsFinancial Advisors

About the role

Key responsibilities & impact

Work across New Plans, Conversions, and client servicing based on volume, coverage needs, and onboarding priorities
Manage assigned cases, portions of cases, or temporary coverage through completion within established milestones and SLAs
Assess case status, outstanding requirements, risks, and next steps
Maintain accurate case notes, milestone documentation, and communications in Salesforce and Ubiquity systems
Support new plan setup from contract through go-live, including plan design review, document preparation, trust and investment setup, payroll integration, client education, and first-contribution readiness
Support plan conversions through go-live, including plan and prior recordkeeper review, data collection, blackout coordination, asset transfer activities, reconciliation support, and milestone tracking
Coordinate with plan sponsors, advisors, Third Party Administrators, and prior recordkeepers
Identify missing information, discrepancies, or risks and resolve routine issues or escalate complex matters
Conduct or provide coverage for onboarding and conversion meetings
Provide inbound phone coverage and respond to routine sponsor, advisor, and client questions
Assist with case escalations, document management, outstanding-item follow-up, and calendar coverage
Ensure clear handoffs when coverage changes
Perform work in accordance with established procedures and applicable ERISA, IRS, and DOL requirements
Maintain audit-ready case documentation and follow Ubiquity security policies and procedures
Partner with New Plans, Conversions, Client Experience, Payroll, Compliance, Sales, Financial Operations, and other teams
Identify workflow gaps, client questions, or bottlenecks and surface process-improvement opportunities to onboarding leadership

Requirements

What you’ll need

3+ years of experience in the 401(k) or retirement plan industry required
Experience in plan onboarding, implementation, conversions, recordkeeping, or client service strongly preferred
Working knowledge of 401(k) plan design, plan documents, payroll integration, and retirement plan administration
Familiarity with ERISA, IRS, and DOL requirements preferred
Ability to learn and retain procedures across multiple functions and shift between workstreams based on changing business priorities
Experience conducting client-facing calls or meetings with plan sponsors, financial advisors, Third Party Administrators, or other external partners preferred
Proficiency in Salesforce or comparable CRM/case management tools and Microsoft Office
Experience with retirement plan recordkeeping, document, compliance testing, or Form 5500 systems a plus
Strong written and verbal communication, organization, problem-solving, and attention to detail
Ability to manage high-volume work and changing priorities
QKA designation or active pursuit of ASPPA or NIPA credentials preferred
Bachelor's degree or equivalent combination of education and experience
Ability to work 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m. Pacific Time

Benefits

Comp & perks

Health, dental, and vision coverage — 90% of your premium covered, 60% for dependents
401(k) with company match up to 4% of your gross annual pay
$100/month wellness reimbursement
$300 home office stipend
Fully remote, flexible work culture
Opportunity to earn an additional 5% in variable compensation based on performance