Client Onboarding Analyst – New Plans

Ubiquity Retirement + Savings

. Manage an assigned pipeline of new 401(k) plan cases from initial contract through go-live on Ubiquity’s platform .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 401(k) plan setup, compliance with ERISA and IRS regulations, and effective client onboarding processes. Proficient in managing case pipelines and utilizing Salesforce for tracking and documentation.

Highest-signal resume keywords

401(K) Plan DesignSalesforce ProficiencyClient-Facing OnboardingERISA ComplianceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

401(K) Plan AdministrationPlan Document DraftingPayroll IntegrationCompliance TestingAPI-Based Integrations

Soft Skills

Excellent Communication SkillsAbility to Work IndependentlyCollaborative TeamworkSound Judgment

Tools & Technologies

SalesforceAsanaMicrosoft OfficeFT WilliamsASC

Certifications & Qualifications

QKA DesignationASPPA CredentialsNIPA Credentials

Industry Keywords

Retirement Plan IndustryPlan ImplementationContribution LimitsSECURE Act ProvisionsDigital Plan Onboarding

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage an assigned pipeline of new 401(k) plan cases from initial contract through go-live on Ubiquity’s platform
Track cases against established milestones and SLAs using Salesforce and internal case management tools
Draft plan documents based on selected plan design elections and ensure compliance with ERISA, IRS, and DOL requirements
Review and verify plan design elections, identifying inconsistencies or missing information
Establish trust accounts and confirm investment elections are properly configured
Maintain accurate case records, notes, and milestone documentation in Salesforce and Ubiquity’s recordkeeping system
Coordinate payroll setup requirements, including contribution data, employee census information, and payroll schedules
Guide plan sponsors through payroll-system connection and integration steps
Monitor initial payroll submissions, troubleshoot contribution, eligibility, and file-format discrepancies, and escalate unresolved issues
Serve as the primary point of contact for plan sponsors, financial advisors, and Third Party Administrators
Conduct kickoff calls and provide milestone-based updates, platform education, and onboarding guidance
Obtain required documentation, signatures, and plan elections
Ensure setup tasks comply with ERISA, IRS, and DOL requirements
Review completed setup work for accuracy and correct errors before go-live
Stay current on IRS and DOL regulations, contribution limits, and SECURE Act provisions
Maintain and enforce Ubiquity security policies and procedures
Coordinate with internal teams and partner with Sales and Client Experience for smooth handoffs
Identify process improvements and support colleagues during high-volume periods

Requirements

What you’ll need

Experience in the 401(k) or retirement plan industry preferred, including exposure to new plan setup, plan implementation, plan documents, or plan design
Working knowledge of 401(k) plan design and administration, including Safe Harbor, traditional 401(k), Profit Sharing, ERISA requirements, and IRS contribution limits preferred
Familiarity with payroll integrations, contribution files, census data, and digital plan onboarding workflows a plus
Experience in a fintech, SaaS, or technology-driven environment, including API-based integrations or cloud-based recordkeeping platforms, preferred
Experience conducting client-facing onboarding or plan setup consultations with plan sponsors and financial advisors preferred
Proficiency with CRM and workflow management tools such as Salesforce and Asana; experience with recordkeeping, plan document, compliance testing, or Form 5500 platforms (e.g., FT Williams, ASC) a plus
Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
Strong attention to detail and ability to manage a high-volume case pipeline while maintaining accuracy and meeting SLAs
Excellent written and verbal communication skills with a professional, client-focused approach
Ability to work independently and collaboratively, exercise sound judgment, and escalate issues appropriately within established protocols
QKA designation or active pursuit of ASPPA or NIPA credentials a plus
Bachelor’s degree or equivalent combination of education and experience

Benefits

Comp & perks

Health, dental, and vision coverage — 90% of your premium covered, 60% for dependents
401(k) with company match up to 4% of your gross annual pay