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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing caseloads and navigating support services systems while advocating for customer self-determination and personalized support. Proficient in problem-solving, resource securing, and maintaining service quality to ensure customer choice and independence.
Highest-signal resume keywords
Caseload ManagementPerson-Centered PlanningResource SecuringCustomer AdvocacyBehavioral Science Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Plan DevelopmentCrisis SupportBilling ManagementProgress Note DocumentationPaperwork Management
Soft Skills
Problem-SolvingCollaborationPrioritizationDeadline Management
Industry Keywords
Human ServicesCustomer Self-DeterminationSupport Services SystemHealth and Safety Needs
About the role
Key responsibilities & impact- Manage a caseload of 36 to 40 adults
- Navigate the support services system using person-centered planning techniques to assess needs and develop plans and goals
- Secure resources and services, including employment, housing, crisis support, and direct support providers
- Address customers’ health and safety needs
- Advocate with and on behalf of supported people
- Provide care-coordinated problem-solving, sometimes on an urgent basis
- Manage intensive paperwork, including plan development, billing, daily and weekly progress notes, caseload files, and correspondence
- Monitor service quality and ensure customer choice and independence
- Collaborate as part of a diverse team
Requirements
What you’ll need- Bachelor’s degree in a behavioral science, social science, or closely related field; or, a Bachelor’s degree in any field and one year of human service related experience; or, an Associate’s degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience
- Able to drive on the job: at least 18 years old, current driver’s license, reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record
- Must pass a reference check and criminal history background check
- Demonstrated commitment to customer self-determination and personalized support
- Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment
Benefits
Comp & perks- Eligible for overtime pay for hours worked over 40 hours per week
- Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children
- 3 weeks of paid time off per year, rising to 4 weeks after 5 years of service at UCP
- 11 paid holidays off per year
- 401k retirement plan with up to 4% employer match
- Mileage reimbursement
- Company laptop and cellphone
- Fun, casual work environment, with lots of opportunities for advancement and growth