NOC Engineer I

UDT

. Provide first-level technical support and services for network infrastructure and application components .

Posted 9/29/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network infrastructure support, including installation, configuration, and maintenance of LANs, WANs, and security systems. Proficient in managing technical support operations, ensuring customer satisfaction, and implementing effective disaster recovery solutions.

Highest-signal resume keywords

Network Infrastructure SupportTechnical Support ExperienceCisco CCNA CertificationWindows Server ManagementVPN and Remote-Access Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LAN/WAN ConfigurationRouter and Switch SupportDNS, SMTP, SNMP ProficiencyNetwork Security MonitoringHardware and Software Repair

Soft Skills

Customer ServiceCommunicationCollaboration

Tools & Technologies

ConnectWiseMS Office SuiteCitrixPBXVoIP

Certifications & Qualifications

Cisco CCENTFortinet FCEITIL Foundations

Industry Keywords

Network Operations CenterTechnical SupportService Level AgreementDisaster RecoveryEscalation Processes

Tech Stack

Tools & technologies

CitrixDNSFirewallsSMTPVoIP

About the role

Key responsibilities & impact

Provide first-level technical support and services for network infrastructure and application components
Analyze, install, configure, maintain, and repair network infrastructure and application components
Lead Network Operations Center support and service operations
Resolve low/medium-complexity WAN, LAN, router, firewall, and security incidents through remote control and on-site client support
Perform escalations and generate daily service tickets
Support disaster recovery solutions and execute Severity/Crisis Management processes during outages
Communicate with IT, management, vendors, clients, and other departments during planned or unplanned outages
Implement and support VPN, Terminal Services, and Citrix remote-access solutions
Monitor system alerts and notifications and investigate, track, and document nonfunctioning devices
Perform hardware and software repairs and routine maintenance
Investigate customer inquiries and provide accurate, timely responses
Interface with client executives, technical representatives, UDT partners, and employees to maintain escalation processes and workflow
Collaborate with clients and vendors to resolve technical problems and improve operations
Participate in programs implementing changes to methods, systems, and procedures
Participate in discovery sessions with prospects and customers to gather technical and functional requirements
Maintain customer service-level agreement resolution and improve customer satisfaction
Work with the Service Desk Dispatcher to route and escalate requests
Enter service tickets, time, and expenses in UDT’s Professional Service Automation tool
Design and deploy LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, hubs, switches, UPSs, and other hardware
Configure, test, and maintain LAN/WAN equipment and related services
Identify, diagnose, and resolve network problems
Manage network, server, and PC health for clients
Manage existing and deploy new Windows Server, virtualization, mobile-device, mobile-platform, and desktop configurations
Communicate corporate direction and service-impacting changes
Select and implement security tools, policies, and procedures
Monitor and maintain internal and external network security
Create and maintain comprehensive network documentation

Requirements

What you’ll need

2+ years of experience in local area networks, internet connectivity, or internet security appliances
2+ years of experience supporting routers, switches, or wireless access points
2+ years of experience with DNS, SMTP, and SNMP
4+ years of hands-on/phone support work experience in a technical support or NOC role
3+ years of working and documenting customer needs in a ticketing system
ConnectWise or similar experience is a plus
Experience with PBX, VoIP, POTS, or PSTN preferred
Proficiency in MS Office Suite
A bachelor’s degree in information technology or business is preferred and/or a combined technical certifications and job experience is required
Current Cisco CCENT or CCNA certification preferred
Current Fortinet FCE or FCA (NSE 3 or NSE 4) certification preferred
ITIL Foundations or equivalent technical certification preferred
Must be able to travel as needed to Corporate Headquarters in Miramar, FL or customer locations
Must be able to lift 25 lb
Must reside within daily commuting distance of Orlando, FL
Must be authorized to work in the United States
Employment is contingent upon successful completion of background and pre-employment drug screen
UDT is not currently hiring individuals who now or in the future require sponsorship for employment visa status

Benefits

Comp & perks

Medical, dental, vision, life and disability coverage as of the 1st of the month
Health savings accounts
Flexible savings accounts
401(k) plan with company match
7 annual holidays
Flexible time off options
Inclusive, energizing, and collaborative environment
Performance-based compensation and recognition for value brought to the organization