NOC Engineer I

UDT

. Provide first-level technical support and services for network infrastructure and application components .

Posted 9/23/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network infrastructure support, including installation, configuration, and maintenance of LANs, WANs, and security systems. Proficient in managing technical support operations, ensuring SLA delivery, and enhancing customer satisfaction through effective communication and problem resolution.

Highest-signal resume keywords

Network Infrastructure SupportTechnical Support ExperienceCisco CCNA CertificationWindows Server ManagementVPN and Remote Access Solutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LAN/WAN ConfigurationRouter and Switch SupportDNS, SMTP, SNMPNetwork Security MonitoringDisaster Recovery SolutionsService Ticket ManagementTechnical DocumentationPerformance ResolutionIncident ManagementQuality Control

Soft Skills

Effective CommunicationProblem SolvingCustomer Service OrientationCollaborationTime Management

Tools & Technologies

ConnectWiseProfessional Service Automation ToolCitrixPBXVoIP

Certifications & Qualifications

Cisco CCENT CertificationFortinet FCE CertificationITIL Foundations Certification

Industry Keywords

Network Operations CenterService Level AgreementsTechnical SupportIT Service ManagementNetwork Security Appliances

Tech Stack

Tools & technologies

CitrixDNSFirewallsITSMSMTPVoIP

About the role

Key responsibilities & impact

Provide first-level technical support and services for network infrastructure and application components
Analyze, install, configure, maintain, and repair network infrastructure and IT service management equipment and software
Lead Network Operations Center support, service operations, quality control, performance resolution, and SLA delivery
Proactively monitor systems, hardware and software trends, alerts, notifications, incidents, and service requests
Resolve low- and medium-complexity WAN, LAN, router, firewall, and security incidents through remote and on-site support
Perform escalations and generate daily service tickets
Support disaster recovery solutions and execute severity/crisis management processes during outages
Communicate with IT, management, vendors, clients, and other departments during planned and unplanned outages
Identify operational and procedural deficiencies and inform management and key client personnel
Implement and support VPN, Terminal Services, and Citrix remote access solutions
Investigate, track, monitor, document, repair, and maintain nonfunctioning devices and hardware/software
Support escalated client communications and provide timely investigative analysis and answers to customer inquiries
Interface with executives, technical representatives, UDT partners, employees, and clients to maintain escalation processes, PSA documentation, and workflow
Collaborate with clients and vendors to resolve technical problems and improve operations
Participate in programs, discovery sessions, and requirements gathering with prospects and customers
Maintain customer service-level agreements and improve customer satisfaction
Work with the Service Desk Dispatcher to route and escalate requests
Enter service tickets, time, and expenses in UDT’s Professional Service Automation tool
Design and deploy LANs, WANs, wireless networks, servers, routers, firewalls, load balancers, hubs, switches, UPSs, and related hardware
Configure, test, and maintain LAN/WAN equipment and services
Diagnose and resolve network problems
Manage network, server, and PC health for clients
Manage existing and deploy new Windows Server, virtualization, mobile device, mobile platform, Windows, and Mac configurations
Communicate directional or service changes formally
Select and implement security tools, policies, and procedures
Monitor and maintain internal and external network security
Create and maintain comprehensive network documentation

Requirements

What you’ll need

Must reside within daily commuting distance of Nashville, TN
2+ years of experience in local area networks, internet connectivity, or internet security appliances
2+ years of experience supporting routers, switches, or wireless access points
2+ years of experience with DNS, SMTP, and SNMP
4+ years of hands-on/phone support work experience in a technical support or NOC role
3+ years of working and documenting customer needs in a ticketing system
ConnectWise or similar experience is a plus
Experience with PBX, VoIP, POTS, or PSTN preferred
Ability to manage multiple demanding activities and complex engineering items
Proficiency in MS Office Suite
A bachelor’s degree in information technology or business is preferred and/or a combined technical certifications and job experience is required
Current Cisco CCENT or CCNA certification preferred
Current Fortinet FCE or FCA (NSE 3 or NSE 4) certification preferred
ITIL Foundations or equivalent technical certification preferred
Ability to travel as needed to Corporate Headquarters in Miramar, Florida, or customer locations
Ability to lift 25 lb
Must be authorized to work in the United States; employment eligibility verification required upon hire
Successful completion of background check and pre-employment drug screen
Must not now or in the future require sponsorship for employment visa status

Benefits

Comp & perks

Medical, dental, vision, life and disability coverage as of the 1st of the month
Health savings accounts
Flexible savings accounts
401(k) plan with company match
7 annual holidays
Flexible time off options
Inclusive, energizing, and collaborative environment
Competitive compensation package with performance-based recognition