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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Salesforce platform architecture and delivery, with a strong focus on Sales Cloud and Service Cloud capabilities. Proven ability to lead teams, manage stakeholder relationships, and optimize platform performance through data-driven decision-making.
Highest-signal resume keywords
Salesforce Platform DeliverySales Cloud and Service Cloud ExpertiseSystem and Data Architecture OwnershipAgile Delivery MethodologiesSalesforce Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ArchitectureData ModelingIntegration PatternsPerformance MonitoringKPI DefinitionAutomationSecurity and SharingChange ManagementAI Agent DevelopmentDevSecOps Practices
Soft Skills
Problem-SolvingCritical ThinkingCommunication SkillsStakeholder ManagementTeam Leadership
Tools & Technologies
Salesforce DevOps CenterCopadoAgile ToolsMarketing Automation ToolsCDP/Identity Solutions
Certifications & Qualifications
Salesforce Application ArchitectSalesforce System ArchitectSales Cloud ConsultantService Cloud ConsultantSalesforce Platform Developer
Industry Keywords
Live EventsSportsHospitalityMediaPremium Guest Experience
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead the design, build, and delivery of Salesforce platforms across TKO
- Own delivery across Sales and Guest Services for TKO Salesforce platforms
- Convert enterprise technical vision into working Salesforce capabilities
- Own platform architecture, end-to-end roadmap delivery, and application health and performance
- Plan, scope, build, test, and release Sales and Service enhancements from intake through production
- Recommend and sequence capability investments for Sales Cloud and Service Cloud product roadmaps
- Own system and data architecture, including object models, integration patterns, sharing, security, scalability, performance, and maintainability standards
- Define and monitor application KPIs, including consumption, performance, adoption, reliability, and value
- Govern licenses, credits, APIs, storage, and other platform consumption against entitlements
- Partner with stakeholders to translate objectives into prioritized platform plans and release schedules
- Establish delivery standards, estimation discipline, and release governance
- Manage delivery capacity across employees and contractors, remove blockers, and balance enhancement work against project demand
- Govern technical debt, design decisions, and architectural trade-offs
- Maintain alignment with enterprise data architecture and security standards
- Use performance and usage data to drive optimization, remediation, and roadmap decisions
- Lead, coach, and develop the Salesforce platform team
- Serve as primary platform contact for stakeholders, communicating roadmap, delivery status, risks, and trade-offs
- Partner with vendors and implementation partners on delivery, support, and roadmap alignment
- Report to the VP, Business Systems
Requirements
What you’ll need- 8+ years of experience delivering on the Salesforce platform, including 5+ years in an architecture and/or delivery leadership role
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
- Deep, hands-on expertise across Sales Cloud and Service Cloud, including configuration, data modeling, security and sharing, automation, and integrations
- Proven track record owning system and data architecture on Salesforce, including integration patterns with external platforms and platform scalability and performance
- Demonstrated ownership of end-to-end delivery — intake, scoping, estimation, build, testing, release, and post-deployment support — using Agile or hybrid delivery methods
- Experience defining and reporting on platform KPIs, including license/API/storage consumption monitoring, performance, and adoption
- Experience leading teams of administrators, developers, and/or contractors, with strong stakeholder and vendor management skills
- Security and compliance awareness, including permission sets, role hierarchies, sharing models, and data governance practices
- Excellent problem-solving, critical thinking, and communication skills for technical and non-technical audiences
- Salesforce Certifications: Application Architect and/or System Architect, Sales Cloud Consultant, and/or Service Cloud Consultant, Platform Developer
- Experience in live events, sports, hospitality, media, or premium guest-experience businesses
- Familiarity with marketing automation, CDP/identity, CPQ, and Salesforce ecosystem integrations
- Experience scoping, building, and delivering internal and external AI agents within Salesforce or using integrated AI tooling
- Experience operating within a DevSecOps model and partnering with QA and security functions
- Experience with Salesforce DevOps Center, Copado, or similar release-management tooling
- Experience managing migrations or platform transitions and associated change management
- Occasional travel required for onsite support, projects, leadership offsites, workshops, training, conferences, and events
Benefits
Comp & perks- Occasional travel for onsite support, projects, leadership offsites, workshops, training, conferences, and events
- Reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and applicable state or local laws