VP – Operations

UFG Insurance

. Provide enterprise-level leadership and strategic direction across Underwriting Support, Premium Audit, and Billing .

Posted 10/22/2026full-timeRemote • United StatesLead💰 $240,000 - $320,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise-level leadership, strategic direction, and operational excellence within underwriting support and business operations. Proven ability to manage cross-functional initiatives, ensure regulatory compliance, and drive performance improvements through data analysis and stakeholder collaboration.

Highest-signal resume keywords

15+ Years Underwriting Operations ExperienceExecutive Leadership ExperienceStrong Financial AcumenExpertise in Workflow OptimizationCPCU Designation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Excellence MethodologiesChange ManagementData AnalysisPerformance ManagementProblem ResolutionBusiness Strategy ExecutionAudit ReadinessCompliance ManagementKPI DevelopmentPremium Risk Management

Soft Skills

Executive-Level CommunicationInfluencing Senior LeadersNegotiation SkillsTeam DevelopmentCollaboration with Partners

Certifications & Qualifications

CPCU Designation

Industry Keywords

Underwriting SupportPremium AuditBillingCommercial LinesFinancial ReportingRegulatory ComplianceOperational CapacityService-Level CommitmentsContinuous ImprovementStakeholder Engagement

About the role

Key responsibilities & impact

Provide enterprise-level leadership and strategic direction across Underwriting Support, Premium Audit, and Billing
Own the end-to-end operating model, including people, processes, technology, and controls
Establish long-term strategic vision for business operations
Direct department goals and align operations with underwriting, financial, and customer experience objectives
Develop business cases and secure stakeholder buy-in when needed
Lead and prioritize cross-functional enterprise initiatives across Business Operations, UW Enablement, Technology, Finance, and Underwriting
Advise senior leadership on operational capacity, expense tradeoffs, premium risk, and transformation readiness
Establish operating standards, policies, and performance frameworks
Oversee productivity, quality, compliance, premium accuracy, audit effectiveness, billing timeliness, and service-level commitments
Own workforce and capacity strategy across domestic and offshore operations
Resolve complex escalations from underwriters, RVPs, agents, and internal business partners
Develop and enforce enterprise standards, best practices, and continuous improvement frameworks
Maintain controls addressing processing errors, premium leakage, billing errors, audit disputes, and regulatory risk
Partner with Finance, Underwriting, and Compliance on premium recognition and financial reporting
Own expense management and workforce investment decisions
Ensure audit readiness, regulatory compliance, and governance
Use data, KPIs, and trend analysis to identify risk and drive improvement
Lead and develop a multidisciplinary leadership team
Set training, capability development, and succession strategies
Reduce attrition, strengthen engagement, and improve team stability
Establish performance management, coaching, and accountability frameworks
Oversee offshore partnerships, contracts, onboarding, training, and leadership structure

Requirements

What you’ll need

College degree required
Degree in business administration or related field preferred
CPCU designation preferred
15+ years of underwriting/underwriting operations experience required
15+ years management experience preferred
Executive leadership experience overseeing large, multi-functional, geographically dispersed teams
Strong financial acumen connecting operations to premium growth, profitability, and expense management
Advanced knowledge of underwriting support functions
Expertise in workflow optimization, change management, and operational excellence methodologies
Proven record of reducing cycle time, enhancing quality, and improving service metrics
Ability to identify, analyze, and resolve problems; motivate and develop staff; recognize and meet customer needs; and plan and execute business strategy
Executive-level written and verbal communication skills
Ability to influence senior leaders and external stakeholders
Ability to synthesize complex operational and financial data into executive-level insights and recommendations
Excellent negotiation skills and ability to collaborate with internal and external partners
Familiarity with Commercial Lines functions, including corporate underwriting, underwriting, risk control, premium audit, and marketing preferred
Ability to lead enterprise-level relationships and align operational strategies with customer, agent, and underwriting expectations

Benefits

Comp & perks

Annual incentive compensation
Medical, dental, vision & life insurance
Accident, critical Illness & short-term disability insurance
Retirement plans with employer contributions
Generous time-off program
Programs designed to support the employee well-being and financial security
Remote optional
Some overnight travel required