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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the sales cycle, from lead conversion to closing deals, while providing exceptional customer support and communication. Proficient in handling customer inquiries and drafting rental agreements within the hospitality sector.
Highest-signal resume keywords
Sales Cycle ManagementCustomer CommunicationLead ConversionC1 English LevelC1 Spanish Level
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead ConversionRental Agreement DraftingCustomer SupportSales AssistanceNegotiation Management
Soft Skills
FlexibilityResilienceCross-Functional TeamworkAdaptability
Industry Keywords
Hospitality ExperienceGuest ServicesCustomer RelationsOccupancy TargetsRevenue TargetsCustomer Satisfaction
About the role
Key responsibilities & impact- Support and assist the sales team with day to day tasks
- Responsible for the sales cycle from lead reception to closing the deal
- Convert leads into customers
- Manage negotiations with prospective clients
- Respond to customer inquiries related to new and existing reservations
- Understand the needs of potential customers and provide the best solution
- Provide personalised support to customers throughout the booking
- Maintain clear, transparent and personalised communication with clients and potential clients
- Draft rental agreement contracts
- Provide administrative assistance and support to the whole Demand team
- Assist with sales of rental apartments and guest services across all markets
- Help meet occupancy, revenue, and customer satisfaction targets
Requirements
What you’ll need- You have experience with a hospitality company and with guest services.
- Experience managing customer communications and relations.
- C1 English level and C1 Spanish level.
- Flexible, resilient and content with ambiguity and changes.
- Confident with working in cross-functional teams.
- Comfortable performing in a start-up environment.
Benefits
Comp & perks- Private Health Insurance with ALAN
- Flexible retribution with Payflow
- UKIO Anniversary gift
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
- An amazing internal culture and no dress code!
- International working environment with many different nationalities!