Alumni Services Advisor I

Ultimate Medical Academy

. Manage graduate-facing aspects of alumni services.

Posted 11/9/2026full-timeRemote • Florida • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in career coaching, professional development, and alumni services, with a strong focus on compliance and documentation. Proficient in utilizing technology and communication skills to support diverse graduates in achieving successful healthcare careers.

Highest-signal resume keywords

Career CoachingCustomer Service ExperienceCompliance KnowledgeProficiency in MS OfficeRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Career CoachingData EntryInterview PreparationResume Best PracticesDocumentation Management

Soft Skills

Communication SkillsInterpersonal SkillsTime ManagementFlexibilitySupportive of Diversity

Tools & Technologies

MS OfficeMicrosoft TeamsVideo Conferencing ToolsEmail Communication

Certifications & Qualifications

Associate DegreeBachelor's Degree (Preferred)

Industry Keywords

Alumni ServicesCareer ServicesEmployment StaffingOut-Placement ServicesCorporate-Sector Sales

About the role

Key responsibilities & impact

Manage graduate-facing aspects of alumni services.
Help alumni achieve career outcomes by providing professional development opportunities, interview preparation, and collaborating with business development functions to identify employment opportunities.
Influence, empower, and guide graduates toward successful healthcare careers through phone, video calls, and email.
Provide career coaching and post-placement support on interview techniques, workplace expectations, resume best practices, and related needs.
Maintain accurate documentation, meet department metrics, and provide high-level support for alumni.
Complete and maintain required paperwork and data entry related to assigned tasks and graduate requests.
Communicate compliance requirements to staff as appropriate and escalate compliance concerns to the Compliance department.
Perform other duties as assigned.

Requirements

What you’ll need

Associate degree, or equivalent combination of education and experience.
Prior customer service experience.
Results-driven; communication/interpersonal skills; relationship building/rapport; and time management.
Ability to professionally communicate fluently in verbal and written English.
Supportive of a diverse and inclusive work environment.
Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
Flexibility to work evenings and weekends, as needed.
Home office setup, quiet place to work, and ability to hard wire into high-speed internet connection.
Preferred: Bachelor’s degree or equivalent experience and/or strong or advanced proficiency in required skills/experience.
Preferred: 1+ years’ experience in sales, inbound customer care, career coaching, staffing, or long-line sales.
Preferred: Experience in employment staffing, career services, out-placement services, corporate-sector sales, and/or business development.
Preferred: Experience cold calling in a production-driven environment.
Preferred: Proficiency in MS Office (Word, Excel, PowerPoint), Microsoft Teams, and other business tools.
Knowledge of and compliance with applicable federal and state requirements and regulations, including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies.

Benefits

Comp & perks

Medical (including prescription), Dental, Vision (UMA subsidized)
FSA/HSA (Depending on Medical Plan chosen)
Basic Life Insurance (UMA paid)
Additional Voluntary Life Insurance (Team Member paid)
Employee Assistance Program – EAP (UMA paid)
Long Term Disability (UMA paid)
Short Term Disability (Team Member paid)
Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
Pet Insurance
Identity Theft Protection
Continuous learning, professional development and career growth opportunities
Full-time remote work