Customer Experience Specialist

Ultra Intelligence & Communications

. Serve as the primary point of contact for customers, building strong trustful relationships and ensuring retention and a positive customer experience .

Posted 11/9/2026full-timeHerzliya • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, onboarding, and training within a technology environment, with strong communication skills in Spanish, Hebrew, and English. Proficient in leveraging AI tools and CRM systems to enhance customer experience and drive product adoption.

Highest-signal resume keywords

Customer Relationship ManagementOnboarding And TrainingCRM Systems ExperienceAI Tools UnderstandingMultilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer TrainingProduct DemonstrationsTechnical Concept ExplanationProofs Of Concept (POCs)Product Usage Monitoring

Soft Skills

Relationship BuildingProactive Problem SolvingEffective Communication

Tools & Technologies

CRM SystemsAI Tools

Industry Keywords

B2BB2GCustomer ExperienceCustomer Retention

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers, building strong trustful relationships and ensuring retention and a positive customer experience
Lead customer onboarding and platform deployment, ensuring successful implementation and adoption
Conduct customer training sessions and workshops
Participate in sales meetings, deliver product demonstrations, and lead Proofs of Concept (POCs) to demonstrate the product’s value
Conduct regular customer check-ins, monitor product usage, and proactively identify and address challenges or barriers to adoption
Act as the link between customers and internal teams, gathering feedback, communicating customer needs, and helping drive product improvements
Support pre-sales activities, lead deployments, onboard and train customers, provide ongoing support, and build lasting customer relationships

Requirements

What you’ll need

3+ years in a customer-facing role within a technology company (B2G or B2B)
Tech-savvy, with the ability to quickly learn complex products and confidently explain technical concepts to customers
Experience working with CRM systems
Good understanding of AI tools and their practical applications
Experience delivering customer training sessions, workshops, or presentations
Native or near-native Spanish proficiency
Fluency in both Hebrew and English (written and spoken)
Willingness and availability to travel frequently