Order Fulfillment, Admin Executive

UMAEZ - Universidad Multicultural Agroecológica Emiliano Zapata

. Monitor fulfillment and delivery status across active orders to ensure shipments go out on time .

Posted 10/20/2026full-timeRemote • MalaysiaMid-LevelSenior💰 $6,000 - $6,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in e-commerce operations and order fulfillment, with a strong focus on tracking and resolving issues related to unfulfilled and delayed orders. Proficient in collaborating with logistics teams and utilizing order management systems to enhance operational efficiency.

Highest-signal resume keywords

E-Commerce Operations ExperienceOrder Fulfillment Coordination3PL CollaborationShopify FamiliarityAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentInventory ManagementOrder TrackingRefund ProcessingReshipment CoordinationLogistics CoordinationSOP ImprovementWorkflow UpdatesData AnalysisMulti-SKU Management

Soft Skills

Reliable Follow-UpIndependent WorkProblem SolvingCommunicationAttention To Detail

Tools & Technologies

SpreadsheetsTrackersE-Commerce Order Management DashboardsBackend Systems

Industry Keywords

DTC E-CommerceFulfillment PartnersCustomer Support OperationsLogistics CoordinationOrder Management

About the role

Key responsibilities & impact

Monitor fulfillment and delivery status across active orders to ensure shipments go out on time
Track unfulfilled orders, especially those pending 30–180 days, and drive each to resolution
Identify delayed, stuck, missed, or partially fulfilled orders and coordinate reshipments, refunds, or escalations
Track multi-SKU orders with partial fulfillment and ensure outstanding items are resolved
Escalate fulfillment issues to the correct team with full context and documentation
Work with 3PL and fulfillment partners on order status, timelines, and open issues
Coordinate with warehouse and logistics teams on daily activity, inbound issues, and handoff gaps
Keep the Customer Support team informed about pending resolutions
Maintain trackers for unfulfilled orders, delayed orders, partial fulfillments, and refund or resolution status
Surface recurring partner failures, SKU-level issues, and carrier problems to the Operations lead
Contribute to SOP improvements and workflow updates

Requirements

What you’ll need

Experience in e-commerce operations, order fulfillment, customer support operations, or logistics coordination
Strong attention to detail — you catch order discrepancies, track numbers accurately, and don't let things fall through the gaps
Reliable follow-up — you don't close a case until it's actually resolved, and you don't wait to be reminded to chase a partner for an update
Comfortable working with trackers, spreadsheets, and backend systems as your primary daily tools
Able to work independently and manage a queue of open issues without needing step-by-step direction
Shopify experience or familiarity with e-commerce order management dashboards
Experience working with 3PLs, warehouses, or fulfillment partners
Familiarity with order refunds, reshipments, partial fulfillments, and inventory-related order issues
DTC e-commerce background

Benefits

Comp & perks

Competitive salary based on experience
Fully remote
Clear growth path within the Operations function
Exposure to multi-brand DTC operations across US and Southeast Asian markets