Junior Network Support Specialist

Umanova SA

. Provide first- and second-line support for network and connectivity-related issues .

Posted 10/14/2026full-timeRemote • CroatiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational networking knowledge, including TCP/IP, DNS, DHCP, and VLANs, while providing effective first- and second-line support for network connectivity issues. Proficient in troubleshooting wired and wireless networks, with a focus on Aruba and Cisco environments.

Highest-signal resume keywords

TCP/IP FundamentalsLAN/WAN TroubleshootingAruba Networking EquipmentCisco Networking EquipmentCCNA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network TroubleshootingBasic Configuration of Network DevicesDocumentation of IncidentsNetwork Performance MonitoringUnderstanding of VLANs

Soft Skills

Strong Communication SkillsCustomer-Support Mindset

Tools & Technologies

IT Ticketing SystemsMonitoring Tools

Certifications & Qualifications

CCNACompTIA Network+

Industry Keywords

Network Security ConceptsEnterprise IT Environments

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Provide first- and second-line support for network and connectivity-related issues
Assist with troubleshooting LAN, WAN, and Wi-Fi connectivity problems
Perform basic configuration and support of network devices under supervision
Support Aruba and Cisco network environments, including switches, access points, and routers
Monitor network performance and report issues to senior engineers
Escalate complex or critical network incidents appropriately
Maintain accurate documentation of incidents, resolutions, and procedures
Follow security policies and IT best practices

Requirements

What you’ll need

Junior-level understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Basic knowledge of wired and wireless network troubleshooting
Familiarity with enterprise IT environments
Ability to follow technical procedures and documentation
Strong communication skills and a customer-support mindset
Exposure to Aruba and/or Cisco networking equipment preferred
CCNA, CompTIA Network+, or similar certifications preferred but not mandatory
Experience with IT ticketing systems and monitoring tools preferred
Basic awareness of network security concepts preferred

Benefits

Comp & perks

Entry-level opportunity to build hands-on networking experience
Mentorship and learning opportunities with senior network and IT staff
Exposure to enterprise networking technologies
Competitive compensation based on experience
Remote work: telecommute/work remotely 100% of the time