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Ambulatory Services Representative
UMass Memorial Health. Greet visitors and/or patients for scheduled and urgent care appointments and procedures .
Posted 9/22/2026part-timeLeominster • Massachusetts • United StatesMid-LevelSenior💰 $17 - $30 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while effectively managing patient interactions and administrative tasks. Proficient in handling patient information and navigating specialized applications in a fast-paced healthcare environment.
Highest-signal resume keywords
Patient InteractionInsurance VerificationMedical TerminologyCommunication SkillsOffice Procedures
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Demographic VerificationCo-Payment CollectionTreatment AuthorizationFinancial CounselingSpecialized Applications Software
Soft Skills
Professional BehaviorHuman Relations SkillsAbility to Work Under Stress
Certifications & Qualifications
High School DiplomaAssociate's DegreeBachelor's Degree
Industry Keywords
HealthcarePatient CareOffice ProceduresSocial ServicesInterpreter Services
About the role
Key responsibilities & impact- Greet visitors and/or patients for scheduled and urgent care appointments and procedures
- Confirm and verify patient demographic and insurance information
- Collect patient co-payments upon arrival when applicable
- Obtain patient/guardian consent signatures for treatment authorization and insurance/billing information
- Assess patient needs, including financial counseling, interpreter services, and social services
- Refer patients to the appropriate person or area
Requirements
What you’ll need- High School Diploma required
- 3 years of related experience required; waived with an Associate’s or Bachelor’s degree
- Ability to use specialized applications software and computer systems
- Ability to work multifunctionally and under stressful situations
- Professional behavior and excellent communication and human relations skills
- Knowledge of business office procedures and medical terminology/procedures preferred
- Monday through Friday availability
- Day-shift availability: 7:30–4:00 or 8:30–5:00
- Part-time/per diem schedule
Benefits
Comp & perks- Potential signing bonus, subject to eligibility
- Compensation prorated based on scheduled weekly hours
- Equal opportunity and affirmative action employment