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UMass Memorial Health

Medical Assistant II, Virtual Care

UMass Memorial Health

. Escort patients to examination rooms and record vital signs .

Posted 9/25/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $22 - $32 per hourWebsite

About the role

Key responsibilities & impact
  • Escort patients to examination rooms and record vital signs
  • Collect and document patient health status, history, and progress
  • Perform EKGs, phlebotomy, and point-of-care tests
  • Prepare, document, and administer non-intravenous injections within scope of practice
  • Assist with physical examinations and clinical procedures
  • Review laboratory results and promptly report abnormal results
  • Communicate patient observations and changes to licensed clinicians
  • Prepare, maintain, clean, sterilize, and repackage patient equipment and instruments
  • Assist with moving, lifting, positioning, and transporting patients
  • Follow patient arrival and appointment-scheduling procedures
  • Assist with admissions, transfers, and discharges
  • Maintain clinical supplies, inventory, logs, charts, and medical records
  • Process prescriptions and refills
  • Perform clerical duties including typing, filing, scheduling, letter and form preparation, and phone calls
  • Verify insurance coverage and eligibility and coordinate prior authorizations and referrals
  • Collect patient co-payments and maintain records

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association; if unavailable upon hire, must be obtained within 3 months of hire
  • Medical Assistant credential approved by the Massachusetts Department of Health (ARMA, NHA, etc.)
  • Equivalent combination of education and experience may be substituted where certification, licensure, or registration is not required
  • Ability to perform clinical, clerical, patient-care, phlebotomy, EKG, point-of-care testing, injection, sterilization, medical-record, insurance-verification, and scheduling duties

Benefits

Comp & perks
  • Signing bonus may be available, subject to eligibility
  • Full-time schedule of 40 hours per week
  • Workplace education and training
  • Union representation through SHARE (State Healthcare and Research Employees)