Patient Access Agent

. Handle incoming phone calls from patients, families, and referring providers to schedule appointments .

Posted 10/15/2026part-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments
Schedule appointments across multiple providers, clinics/departments, practices, and campuses
Make outbound phone calls to schedule specialist and subspecialist appointments
Collect and update patient demographic, insurance, and account guarantor information
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place
Provide exceptional patient service and facilitate access to the right care, at the right time, with the right provider

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Associate’s degree in business or healthcare-related field preferred
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred
Equivalent combination of education and experience may be substituted unless certification, licensure, or registration is required

Comp & perks

Potential $3,000 sign-on bonus for new hires
Signing bonus may be available, subject to eligibility confirmation
Compensation prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations