Patient Access Center

UMass Memorial Health

. Handle incoming phone calls from patients, families, and referring providers to schedule appointments .

Posted 10/27/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong scheduling capabilities across multiple providers and departments while effectively managing patient communications and demographics. Proficient in handling patient interactions and securing necessary medical records in a healthcare setting.

Highest-signal resume keywords

Appointment SchedulingPatient CommunicationHealthcare ExperienceBilingual SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics CollectionInsurance Information ManagementMedical Records SecuringProcedure Scheduling

Soft Skills

Strong Communication SkillsIntrapersonal Skills

Certifications & Qualifications

High School DiplomaAssociate’s Degree Preferred

Industry Keywords

Healthcare OrganizationPatient LiabilitiesReferring ProvidersIn-office Procedures

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments
Schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service as appropriate
Secure medical records from outside healthcare organizations
Schedule in-office procedures and procedure rooms

Requirements

What you’ll need

High school diploma
English speaking, reading, and writing skills
Strong intrapersonal and communication skills
Equivalent combination of education and experience may be substituted where applicable
Associate’s degree in business or healthcare-related field preferred
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Remote work arrangement (primarily remote)