Patient Access Center

UMass Memorial Health

. Handle incoming phone calls from patients, families and referring providers to schedule appointments .

Posted 10/14/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong scheduling capabilities across multiple providers and departments while ensuring exceptional patient service. Proficient in managing patient demographics and insurance information, with effective communication skills to facilitate access to care.

Highest-signal resume keywords

Appointment SchedulingPatient ServiceCommunication SkillsHealthcare ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics ManagementInsurance Information CollectionMedical Records RetrievalIn-Office Procedure Coordination

Soft Skills

Intrapersonal SkillsCommunication Skills

Industry Keywords

Healthcare OrganizationPatient CareCustomer Service

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families and referring providers to schedule appointments
Schedule appointments across multiple providers, clinics, departments, practices and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Obtain medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place
Provide exceptional patient service and facilitate access to appropriate care

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Previous scheduling and/or phone customer services experience (preferred)
Previous experience in a health care organization (preferred)
Bilingual speaking, reading, and writing skills (preferred)
An equivalent combination of education and experience may be substituted unless certification, licensure or registration is required

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Compensation prorated for part-time or reduced schedules based on scheduled weekly hours
Union representation through SHARE (State Healthcare and Research Employees)