Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming phone calls from patients, families, and referring providers to schedule appointments .

Posted 10/26/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling appointments across multiple providers and clinics while effectively managing patient information and communication. Proficient in handling phone interactions with patients and families, ensuring a seamless appointment process.

Highest-signal resume keywords

Appointment SchedulingPatient CommunicationHealthcare ExperienceBilingual SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographic CollectionInsurance Information ManagementMedical Record RetrievalIn-Office Procedure Coordination

Soft Skills

Strong Intrapersonal SkillsEffective Communication Skills

Industry Keywords

Healthcare OrganizationPatient LiabilitiesReferral ManagementMulti-Department Coordination

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments
Schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographic, insurance, and guarantor information
Collect patient liabilities before or on the date of service as appropriate
Secure outside medical records based on appointment visit type
Schedule in-office procedures and procedure rooms

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Equivalent combination of education and experience may be substituted where applicable
Associate’s degree in business or healthcare-related field preferred
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Remote Caregivers (Primarily Remote) work arrangement