Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses .

Posted 11/2/2026part-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling appointments and managing patient information while ensuring compliance with health and safety requirements. Strong communication and interpersonal skills are essential for effective interaction with patients and healthcare providers.

Highest-signal resume keywords

Appointment SchedulingPatient Demographic ManagementHealthcare ExperienceBilingual CommunicationCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Information CollectionMedical Record ManagementProcedure CoordinationInsurance Verification

Soft Skills

Strong Communication SkillsIntrapersonal SkillsOrganizational Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare OrganizationPatient CareQuality Improvement PracticesHealth and Safety Compliance

About the role

Key responsibilities & impact

Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographic, insurance, and guarantor information
Collect patient liabilities before or on the date of service when appropriate
Secure outside medical records based on appointment visit type
Schedule in-office procedures and procedure rooms
Apply knowledge of treatment areas and the priority and sequence of procedures, tests, and primary care services
Prioritize visits and services to optimize use of clinical staff, patient time, equipment, and facilities
Comply with departmental policies, procedures, objectives, health and safety requirements, and quality improvement practices
Attend required meetings, conferences, and seminars; maintain reliable attendance; perform related duties

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred
Equivalent combination of education and experience may be substituted, unless certification, licensure, or registration is required

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Compensation for part-time or reduced schedules prorated based on scheduled weekly hours
Union representation through SHARE (State Healthcare and Research Employees)