Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming phone calls from patients, families, and referring providers to schedule patient appointments .

Posted 10/27/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling patient appointments across multiple providers and clinics while effectively managing patient demographics and insurance information. Strong communication and interpersonal skills are essential for interacting with patients and healthcare providers.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics ManagementCustomer Service ExperienceHealthcare Organization ExperienceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Demographics ManagementInsurance Information ProcessingMedical Records ManagementIn-Office Procedure Coordination

Soft Skills

Strong Communication SkillsIntrapersonal Skills

Certifications & Qualifications

High School DiplomaAssociate’s Degree (Preferred)

Industry Keywords

HealthcarePatient CareCustomer ServiceInsurance Processing

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule patient appointments
Schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule appointments with specialists and subspecialists
Collect and update patient demographics, insurance information, and account guarantor details
Process corrections to patient insurance and demographic information
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Monday through Friday, 9:00-5:30 day shift
40 hours per week
Associate’s degree in business or healthcare-related field (preferred)
Previous scheduling and/or phone customer services experience (preferred)
Previous experience in a health care organization (preferred)
Bilingual speaking, reading, and writing skills (preferred)

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Primarily remote work arrangement