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Patient Access Schedule Agent
UMass Memorial Health. Handle incoming phone calls from patients, families, and referring providers to schedule appointments .
Posted 10/27/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite
About the role
Key responsibilities & impact- Handle incoming phone calls from patients, families, and referring providers to schedule appointments
- Schedule appointments with multiple providers across clinics, departments, practices, and campuses
- Make outbound calls to patients to schedule specialist and subspecialist appointments
- Collect patient demographics, insurance information, and account guarantor details
- Process updates and corrections to patient insurance and demographic information
- Collect patient liabilities before or on the date of service, as appropriate
- Secure medical records from outside healthcare organizations based on appointment visit type
- Schedule in-office procedures and the rooms where procedures will take place
Requirements
What you’ll need- High school diploma
- English speaking, reading and writing skills
- Strong intrapersonal and communication skills
- Preferred: Associate’s degree in business or healthcare-related field
- Preferred: Previous scheduling and/or phone customer services experience
- Preferred: Previous experience in a health care organization
- Preferred: Bilingual speaking, reading, and writing skills
Benefits
Comp & perks- Potential signing bonus, subject to eligibility
- Union representation under SHARE (State Healthcare and Research Employees)