Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming phone calls from patients, families and referring providers to schedule appointments .

Posted 10/28/2026full-timeWorcester • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling appointments and managing patient information while ensuring compliance with health and safety requirements. Strong communication and interpersonal skills are essential for effective interaction with patients and healthcare providers.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics ManagementHealthcare Organization ExperienceBilingual Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Information CollectionMedical Records ManagementProcedure CoordinationHealthcare Compliance

Soft Skills

Strong Communication SkillsIntrapersonal SkillsQuality Improvement MindsetReliabilityAttendance Maintenance

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

HealthcarePatient CareClinical Staff UtilizationInsurance InformationHealth and Safety Compliance

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families and referring providers to schedule appointments
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information and account guarantor details
Collect patient liabilities before or on the date of service as appropriate
Secure outside medical records based on appointment visit type
Schedule in-office procedures and procedure rooms
Apply knowledge of treatment areas and the priority and sequence of procedures, tests and primary care services
Prioritize visits and services to improve utilization of clinical staff, patient time, equipment and facilities
Comply with departmental policies, procedures, objectives, health and safety requirements
Attend required meetings, conferences and seminars
Demonstrate quality improvement in daily operations
Perform other related duties as required or directed

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Ability to schedule appointments across multiple providers, clinics, departments, practices and campuses
Preferred: Associate’s degree in business or healthcare-related field
Preferred: Previous scheduling and/or phone customer services experience
Preferred: Previous experience in a health care organization
Preferred: Bilingual speaking, reading, and writing skills
Maintains regular, reliable, and predictable attendance
Work indoors in a normal office environment; work is considered sedentary

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Union representation through SHARE (State Healthcare and Research Employees)