Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming phone calls from patients, families and referring providers to schedule appointments .

Posted 11/9/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and intrapersonal skills while efficiently managing appointment scheduling across multiple healthcare providers and departments. Proficient in collecting and updating patient information and securing medical records.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics CollectionCustomer Service ExperienceHealthcare Organization ExperienceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Information ManagementMedical Records HandlingInsurance Information CollectionProcedure Scheduling

Soft Skills

Strong Communication SkillsIntrapersonal Skills

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

HealthcarePatient CareCustomer ServiceAppointment Coordination

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families and referring providers to schedule appointments
Schedule appointments across multiple providers, clinics, departments, practices and campuses
Make outbound calls to patients to schedule appointments with specialists and subspecialists
Collect and update patient demographics, insurance information and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and procedure rooms

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Preferred: Associate’s degree in business or healthcare-related field
Preferred: Previous scheduling and/or phone customer services experience
Preferred: Previous experience in a health care organization
Preferred: Bilingual speaking, reading, and writing skills
Equivalent combination of education and experience may be substituted where applicable

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Remote Caregivers (Primarily Remote) work arrangement