Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming calls from patients, families, and referring providers to schedule appointments .

Posted 11/9/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong scheduling abilities and exceptional patient service skills, ensuring efficient appointment management and effective communication with patients and healthcare providers. Proficient in handling patient demographics and insurance information while maintaining a high level of customer service.

Highest-signal resume keywords

Appointment SchedulingPatient ServiceCommunication SkillsHealthcare ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics ManagementInsurance Information CollectionMedical Records SecuringIn-Office Procedure Coordination

Soft Skills

Intrapersonal SkillsCommunication Skills

Industry Keywords

Healthcare OrganizationPatient CareCustomer ServiceBilingual Communication

About the role

Key responsibilities & impact

Handle incoming calls from patients, families, and referring providers to schedule appointments
Schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service as appropriate
Secure medical records from outside healthcare organizations
Schedule in-office procedures and the rooms where procedures take place
Provide exceptional patient service and facilitate access to appropriate care

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Equivalent combination of education and experience may be substituted where certification, licensure, or registration is not required
Associate’s degree in business or healthcare-related field preferred
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Primarily remote work arrangement