Patient Access Schedule Agent

UMass Memorial Health

. Handle incoming phone calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses .

Posted 9/22/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and intrapersonal skills while effectively managing patient scheduling and information collection in a healthcare setting. Proficient in providing exceptional patient service and facilitating access to care.

Highest-signal resume keywords

Patient SchedulingCommunication SkillsCustomer Service ExperienceHealthcare Organization ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Demographics CollectionInsurance Information ManagementMedical Records SecuringProcedure Room Scheduling

Soft Skills

Intrapersonal SkillsExceptional Patient Service

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

HealthcarePatient CarePhone Customer Service

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound phone calls to patients to schedule appointments with specialists and subspecialists
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Secure outside medical records based on appointment visit type
Schedule in-office procedures and procedure rooms
Provide exceptional patient service to facilitate access to appropriate care

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Equivalent combination of education and experience may be substituted unless certification, licensure, or registration is required
Preferred: Associate’s degree in business or healthcare-related field
Preferred: Previous scheduling and/or phone customer services experience
Preferred: Previous experience in a health care organization
Preferred: Bilingual speaking, reading, and writing skills

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Primarily remote work arrangement
Union representation through SHARE (State Healthcare and Research Employees)