Patient Access Scheduler

UMass Memorial Health

. Handle incoming phone calls from patients, families, and referring providers to schedule appointments .

Posted 10/13/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong scheduling capabilities across multiple providers and departments while effectively managing patient communications and demographic information. Proficient in handling patient interactions and securing necessary medical records in a healthcare setting.

Highest-signal resume keywords

Patient SchedulingCustomer Service ExperienceHealthcare Organization ExperienceBilingual CommunicationIntrapersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Demographics ManagementInsurance Information ProcessingMedical Records RetrievalIn-Office Procedure Coordination

Soft Skills

Strong Communication SkillsIntrapersonal Skills

Certifications & Qualifications

High School DiplomaAssociate’s Degree (Preferred)

Industry Keywords

HealthcarePatient CareInsurance ProcessingPatient LiabilitiesAppointment Coordination

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments
Schedule across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Process corrections to patient insurance and demographic information
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Associate’s degree in business or healthcare-related field preferred
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred
Availability Monday through Friday, 8:00am–4:30pm
Ability to work a 40-hour schedule

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Union representation under SHARE (State Healthcare and Research Employees)
Primarily remote work arrangement