Patient Navigator – Addiction C/L

UMass Memorial Health

. Assess patient needs for social services and provide referrals .

Posted 10/7/2026full-timeWorcester • Massachusetts • United StatesJuniorMid-Level💰 $46,259 - $83,283 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, social service coordination, and psychosocial assessment, with a strong ability to navigate community resources and facilitate access to care. Proficient in crisis intervention and effective communication within multi-disciplinary teams.

Highest-signal resume keywords

Psychosocial AssessmentCrisis InterventionCommunity Resource KnowledgeBilingual in English and SpanishSocial Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdvocacySocial Service CoordinationMedical Case ManagementReferral ManagementInsurance Eligibility Counseling

Soft Skills

Clear CommunicationTeam CollaborationProblem Solving

Certifications & Qualifications

Bachelor’s Degree in Social WorkGED

Industry Keywords

Community-Based ServicesHealth Care System NavigationFinancial Assistance CoordinationSubstance Abuse InterventionRegulatory Compliance

About the role

Key responsibilities & impact

Assess patient needs for social services and provide referrals
Facilitate patient access to care and coordinate social service delivery
Provide medical case management and advocate for community-based social services
Explain service delivery and teach patients to navigate aspects of the health care system
Coordinate access to financial assistance, health insurance, medication, transportation, foster care, educational resources, housing, and extended/home care
Provide education, information, and referrals to specialized intervention programs, including substance abuse detoxification, rehabilitation, and prevention services
Follow up on social service referrals and develop alternate plans with medical and mental health providers and community agencies
Navigate patients among institutional and community service providers and resources
Maintain communication and collaboration with clinical teams
Identify uninsured patients or those needing medication coverage; counsel regarding insurance eligibility and enroll patients as necessary
Attend team, staff education, and community-based meetings
Develop relationships with community-based health resources
Adhere to regulatory policies and procedures

Requirements

What you’ll need

High School diploma or GED
Two years of social work, human service or related professional experience
Demonstrated ability in psychosocial assessment
Knowledge of community resources
Crisis intervention skills
Ability to work in a multi-disciplinary team
Ability to communicate clearly and concisely in both oral and written form
Bachelor’s Degree in Social Work, Human Services or Counseling preferred
Bilingual in English and Spanish preferred
Equivalent combination of education and experience may be substituted where applicable

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Annual training to maintain current program knowledge
Staff education meetings
Community-based professional networking opportunities