Pharmacy Technician Liaison, Advanced Therapeutics

UMass Memorial Health

. Perform benefit investigations, including running test claims, submitting prior authorizations, documenting patient charts, and conducting patient outreach and follow-up calls .

Posted 9/28/2026part-timeRemote • Massachusetts • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefit investigations, prior authorizations, and patient communication within a pharmacy setting. Proficient in maintaining medication inventory and participating in quality improvement initiatives.

Highest-signal resume keywords

Pharmacy Technician ExperiencePrior Authorization SubmissionBenefit InvestigationNational Certification (PTCB or ExCPT)Electronic Medical Record Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit InvestigationPrior Authorization SubmissionMedication Inventory ManagementPatient OutreachMath Proficiency

Soft Skills

Positive Work EthicProfessional DemeanorProblem-SolvingAbility to Follow Instructions

Tools & Technologies

Electronic Medical Record SystemComputer Proficiency

Certifications & Qualifications

Massachusetts Board of Pharmacy LicenseNational Certification (PTCB or ExCPT)

Industry Keywords

Pharmacy OperationsContinuous Quality ImprovementInsurance CommunicationPrescription Delivery Coordination

About the role

Key responsibilities & impact

Perform benefit investigations, including running test claims, submitting prior authorizations, documenting patient charts, and conducting patient outreach and follow-up calls
Complete benefit investigations requested by the Advanced Therapeutics PharmD and APP team and document results in the electronic medical record
Submit prior authorizations online and by telephone; appeal decisions and follow up with insurers
Communicate manufacturer patient savings opportunities to providers and patients
Contact patients regarding insurance decisions, rejections, and prescription-filling information
Maintain perpetual inventory of appropriate medications from internal pharmacies and communicate updates to the clinic team daily
Coordinate prescription delivery with patients and Home Delivery pharmacy and queue prescriptions for the home delivery team
Maintain a clean work area and assist with quality-indicator monitoring
Identify problems and improvement areas, assist with problem-solving projects, improve operations, and participate in Continuous Quality Improvement activities and teams
Work under the direct supervision of the operations manager

Requirements

What you’ll need

High school diploma or equivalent
Current license with the Massachusetts Board of Pharmacy
National certification through PTCB or ExCPT; if not nationally certified, certification required within 6 months of hire
Minimum of 1 year of related experience as a Pharmacy Technician
Proficiency in math
Knowledge of and ability to use a computer
Ability to follow oral and written instructions accurately, efficiently, and dependably
Ability to work in a hybrid or remote environment
Positive work ethic and professional demeanor
Ability to work Monday through Friday, per diem as needed, between 8am–5pm

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Part-time or reduced-schedule compensation prorated based on scheduled weekly hours
Remote work arrangement