Project Manager, Patient and Family Experience

UMass Memorial Health

. Design Medical Center-, Medical Group-, and department-wide improvement projects and initiatives .

Posted 10/6/2026full-timeWorcester • Massachusetts • United StatesMid-LevelSenior💰 $68,370 - $123,074 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, including the ability to design and implement improvement initiatives, analyze data for project direction, and communicate effectively with diverse stakeholders. Proficient in utilizing project management tools and methodologies to enhance patient experience and operational support.

Highest-signal resume keywords

Project Management ExperienceData Analysis and SynthesisMicrosoft Office Suite ProficiencyPatient-Centered Care PrinciplesLean Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisImprovement MethodologyPerformance Improvement StandardsDigital Rounding OperationsEducational Material DevelopmentVendor EvaluationProject Metrics ImplementationCommunication SkillsOrganizational Skills

Soft Skills

Effective CommunicationTeam CollaborationAdaptabilityMulti-taskingOrganizational Skills

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft AccessTableau PX Portal

Industry Keywords

HealthcarePatient ExperienceQuality ImprovementBusiness ManagementHealthcare Improvement Initiatives

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Design Medical Center-, Medical Group-, and department-wide improvement projects and initiatives
Manage projects through completion, including teams, project plans, timelines, and deliverables
Establish and implement project metrics and adjust activities to ensure project success
Escalate barriers to achieve timely and measurable results
Create project communications, reports, presentations, dashboards, and visualizations for leaders and stakeholders
Evaluate and recommend vendors, pilot services and products, and partner with leadership on selections
Advise department staff, hospital leaders, frontline staff, and managers on project management tools, best practices, and implementation tactics
Identify best practices and overcome barriers to improvement initiatives
Analyze and synthesize data from reporting systems for project direction and communications
Develop educational materials and collaborate with administrative and clinical personnel
Facilitate communication with families and professionals to design, implement, and evaluate improvement efforts
Provide operational support for patient experience programs and Patient and Family Advisory Councils
Analyze Press Ganey, Cipher digital rounding, and Tableau PX Portal data
Manage digital rounding operations, user accounts, onboarding/offboarding, troubleshooting, training, preceptorship programs, and newsletters
Support recognition programs, Patient Experience Week, websites, social media, orientations, and educational programs
Attend meetings, conferences, seminars, and organizational committees as required
Maintain compliance with departmental policies, quality improvement practices, health and safety requirements, and reliable attendance

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare or related field
Must have driver’s license to move from one campus to another as necessary
Five years related work experience in Business, Healthcare or related field
Three years of project management experience
Ability to multi-task, trace progress and quality of project plans, and manage ongoing work
Ability to work independently and function as a team member fostering effective communication and coordination
Willingness to be flexible and adaptable to changing priorities
Strong organizational skills and excellent verbal and written communication skills
Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Word
Working knowledge of Access
Working knowledge of patient-centered care principles, performance improvement standards and methodology, and Lean Management principles preferred
Master’s degree in Business, Healthcare or related field preferred
Equivalent combination of education and experience may be substituted where certification, licensure, or registration is not required

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Full-time schedule of 40 hours per week
Monday through Friday, day shift schedule
Professional development through presentations, orientation, and educational programs
Hybrid work arrangement with 1–2 onsite working days
Equal opportunity and affirmative action employment