Registration Representative

UMass Memorial Health

. Obtain and enter demographic, insurance, and related patient information into computer-based registration/scheduling systems .

Posted 9/15/2026part-timeWorcester • Massachusetts • United StatesJunior💰 $16 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in data entry and patient information management, with a strong understanding of medical terminology and insurance verification processes. Capable of providing excellent customer service in a high-volume healthcare environment while maintaining accurate records and compliance with policies.

Highest-signal resume keywords

Data Entry ExperienceMedical Terminology KnowledgeInsurance VerificationCustomer Service SkillsBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance VerificationMedical TerminologyPatient RegistrationBilling ProceduresSchedulingFinancial CounselingClerical DutiesRecord MaintenancePre-Authorization

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationTeam CollaborationCustomer Service

Tools & Technologies

Computer SkillsWindows Operating SystemRegistration/Scheduling Systems

Industry Keywords

HIPAA CompliancePatient AccessRevenue CycleHealthcareAdmissions

About the role

Key responsibilities & impact

Obtain and enter demographic, insurance, and related patient information into computer-based registration/scheduling systems
Collect patient and witness signatures on HIPAA, Consent to Treat, and other paperwork
Verify insurance coverage and obtain required pre-authorizations, pre-certifications, and physician referrals
Verify workers’ compensation and automobile coverage when required
Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
Complete Emergency Department and Labor & Delivery demographic and insurance collection
Coordinate multiple services for patients
Collect deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
Perform Surgical Day admissions
Perform bed control, transfers, discharges, and admissions tasks
Provide preparation information for scheduled procedures and services
Assess patients’ financial needs and refer them to financial counseling or appropriate departments
Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, mailing packets, and transcribing paper orders
Maintain accurate records, logs, files, and related information
Complete online death certificate registry
Receive and secure patient valuables
Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
Comply with departmental policies, procedures, objectives, health and safety requirements, and quality improvement practices
Attend required meetings, conferences, seminars, and training
Provide on-unit, in-person patient consent capture
Perform other related duties as required or directed

Requirements

What you’ll need

High School Diploma
Minimum of 1-2 years of data entry experience
Proficient data-entry skills with attention to detail
Computer skills including Windows and ability to navigate
Strong verbal and written customer service skills
Demonstrated knowledge of medical terminology
Ability to work in a high volume, team-oriented environment
English speaking, reading and writing skills
Daytime availability for required in-person training sessions
Availability for on-site training 3 to 5 days per week, 8 hours per day, during the training period
After training, availability to work during 2nd shift, 3p-11:30p
Minimum availability of three 8-hour shifts per month after training
Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field
Preferred: Experience in hospital admissions, insurance, billing, scheduling or telephone customer service
Preferred: Previous insurance verification and/or authorization
Preferred: Bilingual speaking, reading, and writing skills
Equivalent combination of education and experience may substitute for stated education and experience requirements

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Required training provided in person
Part-time schedule with minimum of three 8-hour shifts per month after training