Registration Representative – Per-Diem, Cross Trained

UMass Memorial Health

. Obtain and enter demographic, insurance, and related patient information into patient registration/scheduling systems .

Posted 9/15/2026part-timeWorcester • Massachusetts • United StatesJunior💰 $16 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, insurance verification, and data entry while maintaining attention to detail and strong customer service skills. Capable of coordinating multiple services and managing patient information in a high-volume healthcare environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationData EntryCustomer ServiceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance VerificationPatient SchedulingMedical TerminologyFinancial CounselingClerical DutiesRecord MaintenanceBilling ProceduresPre-AuthorizationPre-Certification

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationTeam CollaborationCustomer Service

Tools & Technologies

Patient Registration SystemsWindows Operating System

Industry Keywords

HIPAA ComplianceRevenue Cycle ManagementHealthcare AdministrationPatient AccessSurgical Admissions

About the role

Key responsibilities & impact

Obtain and enter demographic, insurance, and related patient information into patient registration/scheduling systems
Collect patient and witness signatures on HIPAA, consent-to-treat, and other paperwork
Verify insurance coverage and obtain pre-authorizations, pre-certifications, and physician referrals
Verify workers’ compensation and automobile coverage when required
Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
Complete Emergency Department and Labor & Delivery demographic and insurance collection
Coordinate multiple services for patients
Collect deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
Perform Surgical Day admissions
Perform bed control, transfers, discharges, and admissions tasks
Provide preparation information for scheduled procedures and services
Assess financial needs and direct patients to financial counseling
Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, messaging, mailing packets, and transcribing paper orders
Maintain accurate and timely records, logs, files, and related information
Complete online death certificate registry
Receive and secure patient valuables
Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
Comply with departmental policies, procedures, safety regulations, and quality improvement practices
Attend meetings, conferences, seminars, and training
Capture patient consents on-unit and in person

Requirements

What you’ll need

High School Diploma
Minimum of 1-2 years of data entry experience
Proficient data-entry skills with attention to detail
Computer skills including Windows and ability to navigate
Strong verbal and written customer service skills
Demonstrated knowledge of medical terminology
Ability to work in a high volume, team-oriented environment
English speaking, reading, and writing skills
Daytime availability for required in-person training
Availability for on-site training 3 to 5 days per week, 8 hours per day, during the training period
After training, availability for a minimum of three 8-hour shifts per month
Availability to work 2nd shift, 3pm-11:30pm
Holiday and/or weekend shift work and after-hours coverage as required
Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field
Preferred: Experience in hospital admissions, insurance, billing, scheduling or telephone customer service
Preferred: Previous insurance verification and/or authorization
Preferred: Bilingual speaking, reading, and writing skills
Equivalent combination of education and experience may be substituted for the education and experience requirements

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Required training provided
Equal opportunity and affirmative action employment