Template Optimization Specialist

UMass Memorial Health

. Create and update provider templates for assigned areas using Guidelines for Template Standardization .

Posted 10/8/2026full-timeWorcester • Massachusetts • United StatesMid-LevelSenior💰 $56,243 - $101,254 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling processes and template management within a healthcare environment, ensuring efficient appointment scheduling and adherence to established standards. Proficient in utilizing specialized software for patient registration and scheduling while maintaining effective communication with various stakeholders.

Highest-signal resume keywords

Scheduling ExperienceMaster Template ManagementMedical Terminology ProficiencyChange Management LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling ProcessesTemplate StandardizationData CollectionTrend IdentificationPatient Registration Software

Soft Skills

Critical ThinkingCustomer AdvocacyCollaborationTraining and Mentoring

Tools & Technologies

ServiceNow

Industry Keywords

Healthcare EnvironmentBusiness Office ProceduresAppointment SchedulingProvider ProductivityContinuous Improvement Methodologies

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Create and update provider templates for assigned areas using Guidelines for Template Standardization
Monitor master and daily schedule change requests
Work with Providers, Clinic/Practice Managers, Supervisors and/or Secretaries, and Schedulers to identify efficient appointment scheduling processes
Incorporate scheduling options into provider schedule definitions
Assist with training Template Builders to ensure consistency and adherence to approved scheduling standards
Develop and modify scheduling templates to optimize provider time in clinics
Improve patient access, provider book rates, and provider productivity
Provide oversight of master schedule templates for new and existing providers
Manage new appointment type requests and visit type load balancing
Collaborate with Ambulatory Operations to review and recommend master template enhancements
Ensure change requests follow process guidelines, including worklist assignment of bumped patients
Maintain detailed change-request documentation in ServiceNow
Communicate change-request status through ServiceNow with Providers, Senior Directors, Clinic/Practice Managers, Group Administrators, Supervisors and/or Secretaries, and Schedulers

Requirements

What you’ll need

Associate’s degree
Minimum 3 years of scheduling experience
Minimum 1 year of master template experience, preferably in a health care environment
Ability to use specialized applications software and computer systems for patient registration and scheduling
Knowledge of business office procedures
Proficiency in medical terminology
Experience leading change, customer advocacy, and continuous improvement methodologies
Strong analytical and critical thinking skills regarding data collection, compilation, and trend identification
Bachelor’s degree in lieu of experience preferred
Equivalent combination of education and experience may be substituted where applicable

Benefits

Comp & perks

Potential signing bonus
Hybrid work arrangement (onsite 1–2 days)
Monday through Friday schedule
Day shift, 8 hours
Full-time schedule of 40 hours per week