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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical application support for financial applications, with a strong focus on troubleshooting, incident management, and process improvement. Proficient in utilizing monitoring tools and conducting root cause analysis to enhance system performance and reduce incidents.
Highest-signal resume keywords
Technical Application SupportRoot Cause AnalysisIncident ManagementSplunkQ2 Applications Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIncident TriageSystem Performance MonitoringProcess ImprovementData Analysis
Soft Skills
Analytical SkillsProblem ResolutionCollaboration
Tools & Technologies
SplunkQ2 Applications
Industry Keywords
Financial ApplicationsTransaction ProcessingOnline BankingHigh-Pressure Environment
Tech Stack
Tools & technologiesSplunk
About the role
Key responsibilities & impact- Provide technical application support and create solutions across a broad range of products
- Work incident tickets, monitor systems performance, and assist with or apply application fixes and upgrades
- Troubleshoot and triage problems and incidents on production applications
- Serve as a point of contact for incidents and coordinate issue resolution with application teams, vendors, business units, and departments
- Analyze and measure problem and incident data to identify underlying and systemic problems
- Implement solutions to resolve current incidents and reduce or eliminate future incidents
- Manage post-mortem analysis for high-priority incidents and problems
- Document resolutions for reuse processes, trending, and issue categorization
- Develop and implement process improvements to reduce problem tickets and increase system performance
- Coordinate with third-party vendors to resolve issues and meet SLAs
- Identify and recommend practices that reduce and eliminate problems and outages
- Assist less experienced associates with problem resolution
- Share on-call responsibilities with other team members
Requirements
What you’ll need- At least 5 years of experience in a technical role supporting financial applications, including familiarity with transaction processing and online banking applications
- Knowledge and experience troubleshooting production issues that span multiple systems
- Knowledge and/or experience with Splunk
- Experience supporting Q2 (vendor) applications or similar online banking systems
- Ability to field incoming incident tickets to identify and resolve application issues within a high-pressure environment
- A proactive focus utilizing the available system monitoring tools
- Strong analytical skills and experience performing and coordinating Root Cause Analysis and trend analysis
- Ability to conduct research independently to find a solution without being prompted
- Applicants must have legal authority to work in the United States
- Work Visa sponsorship is not available for this position
Benefits
Comp & perks- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits