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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality control reviews and compliance risk assessment within retail banking operations, with strong capabilities in data analysis, reporting, and relationship building across teams.
Highest-signal resume keywords
Branch Operations ExperienceQuality Control ReviewRegulatory ComplianceMicrosoft Suite ProficiencyData Analysis and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Control ReviewRegulatory ComplianceData AnalysisPerformance ReportingCash Certification
Soft Skills
Relationship BuildingIndependent WorkClear CommunicationTrust InspirationWriting Proficiency
Tools & Technologies
Microsoft SuiteBanking Applications
Industry Keywords
Retail BankingOperational RiskCompliance EngagementInternal AuditsConsumer Operations
About the role
Key responsibilities & impact- Perform independent quality control reviews of retail branch locations to identify operational and compliance risk
- Assess branch documentation, certify cash on hand, observe associate behavior, and interview branch associates regarding regulatory requirements
- Issue summary memoranda for each retail branch quality control review, including an overall risk rating
- Maintain an ongoing risk rating guide for each retail branch
- Assist with operations-related projects as needed
- Cultivate working partnerships with Consumer Operations teammates and the Consumer Delivery Team
- Collaborate with partners and support Consumer Banking in responding to requests and resolving issues identified by regulatory bodies, internal audits, compliance engagements, or self-assessments
- Evaluate operational documentation for monthly branch performance reporting
- Act as a supportive resource regarding Consumer Banking operations matters
- Support the Director of Compliance & Oversight with data aggregation, analysis, and reporting of Compliance & Oversight activities
Requirements
What you’ll need- 5-7 years of branch / bank operations experience
- High school diploma or equivalent
- Ability to work independently with minimal supervision
- Ability to build relationships and inspire trust across the organization
- Ability to present and convey information clearly to associates at varying organizational levels
- Proficient writing ability
- Strong experience with Microsoft Suite software and related banking applications
- Ability to travel up to 75% of a scheduled work week
Benefits
Comp & perks- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Company-sponsored medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits