IS Operations Support Specialist

UMB Bank

. Manage day-to-day operations associated with the Investor Solutions department .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,869 - $99,836 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operations within the Investor Solutions department, with a focus on onboarding Commercial client accounts, providing training, and troubleshooting production issues. Possesses strong problem-solving and critical thinking skills to recommend process improvements and understand risk and business impact.

Highest-signal resume keywords

Institutional Banking ExperienceTreasury Management ExperienceClient OnboardingProblem-Solving AbilityProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client TrainingUser SetupFunds ManagementOverdraft MonitoringFDIC Sweep Activities

Soft Skills

Critical ThinkingTechnical Acumen

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Investor SolutionsCommercial Client AccountsProduction IssuesRisk ManagementBusiness Impact

About the role

Key responsibilities & impact

Manage day-to-day operations associated with the Investor Solutions department
Onboard new Commercial client accounts
Provide client training and user setup
Troubleshoot and assist in resolving production issues
Ensure mitigation steps are taken
Recommend process improvements and formalize new processes as required
Oversee funds management for NSCC and overdraft monitoring
Administer and balance ancillary FDIC Sweep activities
Provide product feature and functionality expertise for client training

Requirements

What you’ll need

Associate’s degree or equivalent work experience
Three (3) years of Institutional Banking or Treasury Management experience (bonus points)
Ability to use technical acumen to onboard Commercial client accounts, provide training, and perform user setup
Problem-solving ability to troubleshoot and assist in resolving production issues
Critical thinking skills to recommend process improvements
Understanding of risk and business impact

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company sponsored medical, dental, vision, and other insurance coverage
Health savings accounts
Flexible spending accounts
Dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Associate banking benefits