Loss Mitigation Manager

UMB Bank

. Provide day-to-day leadership of the Small Business Lending Center Collections team .

Posted 10/30/2026full-timeUnited StatesMid-LevelSenior💰 $117,900 - $173,393 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in small business lending collections, including leadership, risk assessment, and process improvement. Proficient in analytical problem-solving and effective communication to manage borrower relationships and team performance.

Highest-signal resume keywords

Small Business Lending ExperienceTeam LeadershipCredit Risk AssessmentProcess ImprovementReport Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Credit KnowledgeCollections PracticesLoan ServicingAnalytical ThinkingDecision-Making AptitudeDatabase ManagementLoss MitigationWorkout ExperienceBankruptcy KnowledgeDocumentation Standards

Soft Skills

Verbal CommunicationWritten CommunicationCoachingConflict ResolutionTeam Development

Tools & Technologies

Microsoft OfficeExcelAccessWord

Industry Keywords

Collections Team LeadershipRisk Identification GuidelinesDelinquency Data InterpretationCompliance TrainingProcedure Revisions

About the role

Key responsibilities & impact

Provide day-to-day leadership of the Small Business Lending Center Collections team
Maximize timely collection of past-due small business loans and minimize credit loss
Ensure collection activities follow SBLC collection phases, documentation standards, and risk-identification guidelines
Recommend high-risk accounts for transfer to specialized workout management
Oversee escalated, unassigned, and Zero Dollar accounts
Support team members with difficult borrower situations and recommend practical account solutions
Develop, maintain, and publish weekly demand alert and month-end/quarter-end reports for Lenders and Senior Management
Assign accounts and special projects
Conduct team meetings
Manage employee development, performance reviews, compensation recommendations, timecard approval, and compliance training
Work with Lenders, Portfolio Managers, Loan Operations, Internal Audit, and Loan Review to resolve delinquencies and evaluate risks
Identify and implement process efficiencies
Contribute to procedure revisions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree in Business, Accounting, Finance or related area
5 years commercial or small business credit, collections, or loan servicing experience
2 years supervisory or team lead experience
Knowledge and understanding of commercial credit, collection practices, and collection law and regulations
Advanced decision-making aptitude, including sound judgment in identifying borrower credit risk
Analytical thinking and ability to solve complex problems by interpreting delinquency data and reports
Excellent verbal and written communication skills, including de-escalating borrower conversations and presenting to management
Ability to lead, coach, and develop a team and work across other lines of business
Proficiency in Microsoft Office, including Excel, Access, and Word
Experience with loss mitigation, workout, or bankruptcy, with an emphasis on small business lending
Database management experience
Process improvement experience
Report development experience

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits