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UMB Bank

Personal Banker

UMB Bank

. Ask personalized questions to convert transactions, account maintenance, and routine service requests into cross-sell conversations .

Posted 9/21/2026full-timeSt. Joseph • Missouri • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen through effective customer engagement and product recommendations, while maintaining compliance with industry standards. Capable of managing transactions and cash handling with attention to detail in a fast-paced, team-oriented environment.

Highest-signal resume keywords
Sales ExperienceCustomer Relationship BuildingNMLS RegistrationProduct KnowledgeCompelling Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Transaction ManagementCash HandlingBank DocumentationFinancial Product SalesCross-Selling Techniques
Soft Skills
Problem-SolvingAttention to DetailInterpersonal SkillsTime ManagementTeam Collaboration
Certifications & Qualifications
NMLS Registration
Industry Keywords
Retail BankingCustomer Needs AssessmentSales MetricsWorkplace BankingReferral Networks

About the role

Key responsibilities & impact
  • Ask personalized questions to convert transactions, account maintenance, and routine service requests into cross-sell conversations
  • Create sales opportunities by calling leads, visiting businesses for workplace banking, and developing referral networks
  • Achieve daily key performance metrics while balancing competing priorities
  • Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
  • Recommend and sell financial products and services
  • Identify customer needs and offer financial solutions
  • Perform other duties as assigned

Requirements

What you’ll need
  • High school diploma or equivalent
  • One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales, or relevant experience
  • Reliable transportation
  • Ability to work branch hours, including weekends and some evenings
  • Ability to obtain NMLS registration within 90 days
  • Ability to work in a high-energy, sales-driven team
  • Product knowledge and conversation skills for building customer relationships
  • Compelling communication and problem-solving skills
  • Attention to detail when completing documents or explaining features and benefits

Benefits

Comp & perks
  • Paid Time Off
  • 401(k) matching program
  • Annual incentive pay
  • Paid holidays
  • Company-sponsored medical, dental, vision, and other insurance coverage
  • Health savings accounts
  • Flexible spending accounts
  • Dependent care accounts
  • Adoption assistance
  • Employee assistance program
  • Fitness reimbursement
  • Tuition reimbursement
  • Associate wellbeing program
  • Associate emergency fund
  • Associate banking benefits
  • Extensive training on UMB products and services, the sales process, and financial solutions
  • Mentorship and expertise from UMB leaders