Personal Banker

UMB Bank

. Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions .

Posted 9/21/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales and business development capabilities in consumer lending, with a focus on building customer relationships and achieving performance metrics. Proficient in managing loan pipelines and providing tailored financial solutions while adhering to industry standards.

Highest-signal resume keywords

Retail Banking Sales ExperienceNMLS RegistrationBusiness DevelopmentCustomer Relationship ManagementProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Pipeline ManagementConsumer LendingBasic Math SkillsBank DocumentationSales Metrics Tracking

Soft Skills

Coaching and MentoringCompelling CommunicationAttention to DetailCustomer EngagementTrust Building

Certifications & Qualifications

NMLS Registration

Industry Keywords

Home Equity LoansPersonal LoansAuto LoansMortgage ReferralsFinancial Goals

About the role

Key responsibilities & impact

Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions
Create and manage a loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals
Source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Track and challenge daily key performance metrics while balancing competing priorities and delivering a strong customer experience
Coach others as a sales mentor
Perform other duties as assigned

Requirements

What you’ll need

HS Diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation
Ability to work branch hours, including weekends and some evenings
Ability to obtain a NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills
Ability to problem solve while operating within established risk parameters/tolerances
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
Strong business development capabilities for proactively growing a personal book of business using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals
Ability to thrive in a high-energy, sales-driven team and leverage coaching and feedback
Expert product knowledge and conversation skills
Compelling communication and positive image
Problem-solving ability
Attention to detail
College degree or military equivalent strongly preferred
Bilingual ability is a bonus

Benefits

Comp & perks

Extensive training on UMB’s products and services, the sales process, and offering financial solutions
Mentorship and expertise from UMB leaders
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company-sponsored medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Associate banking benefits
Reliable transportation support is not stated; reliable transportation is a requirement
Inclusion and diversity employment commitment
Disability accommodations during the employment process