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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship-building skills and the ability to recommend and sell banking products and services. Proficient in managing transactions, maintaining a cash drawer, and adhering to industry standards and legal requirements.
Highest-signal resume keywords
Customer Relationship ManagementSales ExperienceNMLS RegistrationCompelling Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ManagementCash Drawer ManagementProduct KnowledgeSales ConversionBank Documentation
Soft Skills
Problem-Solving SkillsCompelling CommunicationAttention to Detail
Certifications & Qualifications
NMLS Registration
Industry Keywords
Retail BankingCross-SellingCustomer EngagementKey Performance MetricsReferral Networks
About the role
Key responsibilities & impact- Ask personalized questions to convert transactions, account maintenance, and routine service requests into cross-sell conversations
- Create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks
- Achieve daily key performance metrics while balancing competing priorities
- Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
- Perform other job duties as assigned
Requirements
What you’ll need- HS Diploma or equivalent
- One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience
- Reliable transportation
- Ability to work branch hours, including weekends and some evenings
- Ability to obtain NMLS registration within 90 days
- Ability to build customer relationships and recommend and sell products and services
- Product knowledge and conversation skills
- Compelling communication and problem-solving skills
- Attention to detail when completing documents or explaining features and benefits
Benefits
Comp & perks- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Company sponsored medical, dental, vision, and other insurance coverage
- Health savings accounts
- Flexible spending accounts
- Dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Associate banking benefits
- Extensive training on UMB’s products and services, sales process, and financial solutions
- Mentorship and expertise from UMB leaders