Personal Banker I

UMB Bank

. Build customer relationships and recommend and sell banking products and services .

Posted 11/9/2026full-timePhoenix • Arizona • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and sales skills, with the ability to identify customer needs and recommend appropriate financial solutions. Proficient in achieving performance metrics while maintaining attention to detail and compliance with industry standards.

Highest-signal resume keywords

Customer Relationship ManagementSales ExperienceNMLS RegistrationProduct KnowledgeProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesTransaction ProcessingAccount MaintenanceCash ManagementFinancial Solutions

Soft Skills

Communication SkillsAttention to DetailTeam CollaborationPositive AttitudeCoaching and Feedback

Certifications & Qualifications

HS Diploma or EquivalentNMLS Registration

Industry Keywords

Banking ProductsFinancial Well-BeingRetail EnvironmentPerformance MetricsLegal Standards

About the role

Key responsibilities & impact

Build customer relationships and recommend and sell banking products and services
Identify customer needs and offer financial solutions to support customers’ financial well-being
Convert transactions, account maintenance, and routine service requests into cross-sell conversations
Create sales opportunities by calling leads, visiting businesses for workplace banking, and developing referral networks
Achieve daily key performance metrics while balancing competing priorities
Perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Perform other duties as assigned

Requirements

What you’ll need

HS Diploma or equivalent
One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience
Reliable transportation
Ability to work branch hours, including weekends and some evenings
Ability to obtain NMLS registration within 90 days
Ability to communicate compellingly, project a positive image, solve problems, and create positive outcomes
Attention to detail when completing documents or explaining features and benefits
Ability to work in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes
Product knowledge and conversation skills to identify customer needs and recommend financial solutions

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Medical, dental, vision, and other insurance coverage
Health savings accounts
Flexible spending accounts
Dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits
Extensive training on UMB’s products and services, the sales process, and offering financial solutions
Mentorship and expertise from UMB leaders