Personal Banker II

UMB Bank

. Ask personalized questions to understand customers’ financial goals and connect them with suitable solutions .

Posted 9/21/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business development capabilities and expert product knowledge to effectively engage customers and drive sales in a retail banking environment. Proficient in managing loan pipelines and performing transactions while ensuring compliance with industry standards.

Highest-signal resume keywords

Retail Banking Sales ExperienceBusiness Development CapabilitiesNMLS RegistrationCustomer Relationship BuildingProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Pipeline ManagementBasic Math SkillsCash Drawer ManagementBank Documentation ComplianceConsumer Lending Knowledge

Soft Skills

Compelling CommunicationAttention to DetailCustomer EngagementPositive ImageAbility to Thrive in Sales-Driven Environment

Certifications & Qualifications

NMLS Registration

Industry Keywords

Home Equity LoansUnsecured Personal LoansAuto LoansMortgage ReferralsSales-Driven Team

About the role

Key responsibilities & impact

Ask personalized questions to understand customers’ financial goals and connect them with suitable solutions
Create and manage a loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals
Source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Challenge daily key performance metrics while balancing competing priorities and delivering an exceptional customer experience
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation
Ability to work branch hours, including weekends and some evenings
Ability to obtain NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills and ability to problem solve within established risk parameters/tolerances
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
Strong business development capabilities for growing a personal book of business through campaign offers, prospecting leads, service-to-sales conversations, and centers of influence referrals
Ability to thrive in a high-energy, sales-driven team and leverage coaching and feedback
Expert product knowledge and conversation skills
Compelling communication, positive image, problem-solving ability, and positive outcomes
Attention to detail when completing documents or explaining features and benefits
College degree or military equivalent strongly preferred
Bilingual ability is a bonus

Benefits

Comp & perks

Extensive training on UMB’s products and services, the sales process, and offering financial solutions
Mentorship and expertise from UMB leaders
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company-sponsored medical, dental, vision, and other insurance coverage
Health savings accounts
Flexible spending accounts
Dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Associate banking benefits