Personal Banker II

UMB Bank

. Build customer relationships and recommend and sell banking products and services .

Posted 11/3/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and sales skills, with the ability to identify financial needs and provide tailored banking solutions. Proficient in managing loan pipelines and achieving key performance metrics while delivering exceptional customer experiences.

Highest-signal resume keywords

Retail Banking Sales ExperienceNMLS RegistrationBusiness DevelopmentCustomer Relationship ManagementProduct Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Pipeline ManagementCash HandlingBasic Math SkillsFinancial SolutionsProblem Solving

Soft Skills

Compelling CommunicationAttention to DetailRelationship BuildingCoaching and MentoringPositive Outcome Creation

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer LendingHome Equity LoansPersonal LoansAuto LoansMortgage Referrals

About the role

Key responsibilities & impact

Build customer relationships and recommend and sell banking products and services
Identify customer needs and offer financial solutions
Ask personalized questions to understand financial goals and connect customers with appropriate solutions
Create and manage a loan pipeline, prospecting and cross-selling home equity loans, personal loans, auto loans, and mortgage referrals
Source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Process transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Pursue daily key performance metrics while balancing priorities and delivering a strong customer experience
Perform other duties as assigned
Coach others as a sales mentor

Requirements

What you’ll need

HS Diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation and ability to work branch hours, including weekends and some evenings
Ability to obtain a NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills and ability to problem solve within established risk parameters/tolerances
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
Strong business development capabilities for growing a personal book of business through campaign offers, prospecting leads, service-to-sales conversations, and centers of influence referrals
Ability to thrive in a high-energy, sales-driven team and leverage coaching and feedback
Expert product knowledge and conversation skills
Compelling communication, positive image, problem-solving, and positive-outcome creation
Attention to detail when completing documents or explaining features and benefits
College degree or military equivalent strongly preferred
Bilingual ability is a bonus

Benefits

Comp & perks

Extensive training on UMB’s products and services, the sales process, and offering financial solutions
Mentorship and expertise from UMB leaders
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company-sponsored medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Associate banking benefits