Personal Banker II

UMB Bank

. Build customer relationships and recommend and sell banking products and services .

Posted 11/3/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and sales skills, with a focus on identifying financial solutions and managing a loan pipeline. Proficient in business development and capable of thriving in a sales-driven environment while maintaining attention to detail and compliance with industry standards.

Highest-signal resume keywords

Retail Banking Sales ExperienceCustomer Relationship ManagementBusiness DevelopmentNMLS RegistrationExpert Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Pipeline ManagementFinancial SolutionsBasic Math SkillsProblem SolvingTransaction Processing

Soft Skills

Compelling CommunicationCustomer EngagementAttention to DetailPositive ImageCoaching and Mentoring

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer LendingHome Equity LoansLines of CreditUnsecured Personal LoansMortgage Referrals

About the role

Key responsibilities & impact

Build customer relationships and recommend and sell banking products and services
Identify customer needs and offer financial solutions
Ask personalized questions to understand customers’ financial goals and connect them to appropriate solutions
Create and manage a loan pipeline, prospecting and cross-selling home equity loans, lines of credit, unsecured personal loans, auto loans, and mortgage referrals
Source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Process transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Meet and improve daily key performance metrics while balancing competing priorities and delivering a strong customer experience
Perform other duties as assigned
Coach others as a sales mentor

Requirements

What you’ll need

HS Diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation and ability to work branch hours, including weekends and some evenings
Ability to obtain a NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills and ability to problem solve within established risk parameters/tolerances
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
Strong business development capabilities for proactively growing a personal book of business using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals
Ability to thrive in a high-energy, sales-driven team and leverage coaching and feedback
Expert product knowledge and conversation skills
Compelling communication, positive image, problem-solving ability, and positive-outcome orientation
Attention to detail when completing documents or explaining features and benefits
College degree or military equivalent strongly preferred
Bilingual ability is a bonus

Benefits

Comp & perks

Extensive training on UMB’s products and services, the sales process, and offering financial solutions
Mentorship and expertise from UMB leaders
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company-sponsored medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits