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About the role
Key responsibilities & impact- Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions
- Create and manage a loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals
- Create sales opportunities and grow UMB’s customer base through networking, customer conversations, business development, and proactive sourcing
- Perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
- Track and challenge daily key performance metrics while balancing priorities and delivering a strong customer experience
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- Two years of retail banking sales experience or other relevant experience
- Reliable transportation and ability to work branch hours, including weekends and some evenings
- Ability to obtain a NMLS registration within 90 days
- Ability to learn products, services, and procedures quickly and accurately
- Basic math skills and ability to problem solve within established risk parameters/tolerances
- Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
- Strong business development capabilities for proactively growing a personal book of business using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals
- Ability to thrive in a high-energy, sales-driven team and leverage coaching and feedback
- Expert product knowledge and conversation skills
- Compelling communication, positive image, problem-solving ability, and positive-outcome orientation
- Attention to detail when completing documents or explaining features and benefits
- College degree or military equivalent strongly preferred
- Bilingual skills are a bonus
Benefits
Comp & perks- Extensive training on UMB’s products and services, the sales process, and offering financial solutions
- Mentorship and expertise from UMB leaders
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Company-sponsored medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Associate banking benefits