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Umicore

Commercial Operations Senior Specialist / Senior Supervisor

Umicore

. Research sources for developing prospective customers and determine their potential .

Posted 10/15/2026full-timeMarkham • CanadaSenior💰 CA$66,800 - CA$83,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong Inside Sales capabilities with a focus on customer engagement, problem-solving, and effective communication. Proficient in utilizing CRM systems, particularly SAP, to manage customer relationships and sales activities.

Highest-signal resume keywords
Inside Sales ExperienceSAP ProficiencyBilingual in English and FrenchExcellent Communication SkillsProblem-Solving Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM SystemsSales ReportingProposal PreparationMarket ResearchOrder Entry
Soft Skills
Results-OrientedMotivated IndividualCustomer Engagement
Tools & Technologies
SAP
Certifications & Qualifications
College Diploma in Business
Industry Keywords
Customer ServiceSales ActivitiesMarketing Materials

About the role

Key responsibilities & impact
  • Research sources for developing prospective customers and determine their potential
  • Make cold calls to new and inactive customers
  • Keep customers informed of new products and services at UPMC
  • Support and respond to customer inquiries by email or phone
  • Expedite resolution of customer problems and complaints
  • Mail customer information booklets
  • Take orders and enter orders in SAP
  • Prepare clear and effective proposals and quotes for current and prospective customers
  • Stay informed about current markets
  • Support Customer Service representatives
  • Record and update the customer database with all activities
  • Provide weekly and monthly reports to management on sales activities, figures, and issues
  • Assist in preparing marketing materials and maintaining the company website
  • Perform other duties as assigned

Requirements

What you’ll need
  • College diploma in business, preferably marketing, administration or similar
  • Previous Inside Sales experience
  • Previous experience with CRM systems, preferably SAP
  • Confident speaking with customers on the phone
  • Demonstrated aptitude for problem-solving
  • Results-oriented
  • Excellent communication skills
  • Excellent research skills
  • Motivated individual
  • Advanced computer skills
  • SAP experience is a strong asset
  • Bilingual in English and French is an asset

Benefits

Comp & perks
  • Competitive salary and benefits
  • Collaborative work environment
  • Inclusive work culture
  • Equal opportunities for all employees
  • Opportunities to share ideas, develop expertise, and advance careers