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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing refining lot settlements, customer communication, and training staff on refining processes. Proficient in utilizing SAP for pricing management and Business Objects for data analysis and campaign execution.
Highest-signal resume keywords
Refining Lot ManagementSAP ProficiencyCustomer Service ExperienceJewellery Industry KnowledgeProblem Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Settlement ProcessingDocumentation ReviewPricing Structure MaintenanceCustoms Documentation PreparationSales OutreachData AnalysisCampaign ExecutionOrder ManagementCredit Card Transaction ManagementMarket Quotation Communication
Soft Skills
Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsAnalytical Skills
Tools & Technologies
SAPBusiness ObjectsMS OfficeOutlookWebsite Design
Industry Keywords
RefiningPrecious MetalsJewelleryCustomer ManagementCross-Border Transactions
About the role
Key responsibilities & impact- Coordinate and manage the settlement of refining lots, resolve discrepancies, and obtain missing documentation
- Communicate technical details of incoming refining lots, pricing structures, refining methods, and settlement options to customers
- Train Refining Clerks and Customer Service staff on refining lot identification, treatment, and documentation procedures
- Provide guidance to Security on processing incoming lots
- Review and validate new quotes; maintain pricing structures in SAP
- Use Business Objects to generate mailing lists, execute refining promotions, and analyze campaign results
- Prepare and authorize customs documentation
- Coordinate domestic and international shipments, including cross-border transactions with the United States
- Communicate refining results, provide market-based quotations, and explain pricing components, deductions, and market fluctuations
- Resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting
- Conduct proactive sales outreach, respond to quote requests, and educate customers on refining processes
- Audit incoming refining lot documentation for completeness and accuracy
- Process settlements, Ready Stock, Custom Orders, and return metal orders
- Manage credit card transactions and settlement deductions
- Provide dedicated account management for key refining customers
- Perform additional duties as assigned
Requirements
What you’ll need- College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service
- Excellent verbal and written communication skills in English
- Advanced computer skills (Outlook, MS Office, SAP, website design)
- Attention to detail
- Experience in jewellery/precious metals industry is considered a strong asset
- Problem Solving Skills
- Organizational and analytical skills with the ability to multitask in a fast-paced environment
Benefits
Comp & perks- Competitive salary and benefits
- Collaborative work environment
- Inclusive work culture
- Equal opportunities for all employees
- Opportunities to share ideas, develop expertise, and advance careers