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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT management, including overseeing complex IT demands and projects, managing IT infrastructure, and ensuring compliance with corporate standards. Proficient in delivering technical support and training while effectively communicating with diverse stakeholders in both English and Korean.
Highest-signal resume keywords
IT Management ExperienceTechnical Architecture KnowledgeMicrosoft Products ExpertiseIT Security ConceptsFluent in English and Korean
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service StructureIT Systems KnowledgeIT Hardware ExperienceServer ManagementNetwork ManagementOperational ReportingProject ManagementTechnical SupportHardware Lifecycle ManagementDemand Management
Soft Skills
Relationship BuildingEscalation ManagementPressure ManagementPresentation SkillsTraining Delivery
Tools & Technologies
HP ProductsCisco ProductsRicoh ProductsIS Licenses ManagementDigital Workplace Solutions
Certifications & Qualifications
Bachelor’s in Computer ScienceBachelor’s in Information Systems
Industry Keywords
IT InfrastructureCorporate StandardsAudit ComplianceOperational ContinuityRegional SME Team
About the role
Key responsibilities & impact- Act as the point of contact for potential IT demands and projects from Korea sites
- Advise users on requirements and request submission through proper IT channels
- Capture demands and feed them into the global demand management process
- Track ongoing demands and inform business contacts of progress
- Liaise with IS APM and functional teams to ensure proposed solutions are approved and meet corporate standards
- Execute tasks for complex IT demands or projects exceeding €300K budget and/or 100 man-days
- Deliver onsite technical support for complex digital workplace issues at Korean sites
- Implement standardized hardware lifecycle management at support sites
- Manage IS licenses and assets with local BIT/key users
- Own and manage the IT device refresh cycle in production and laboratory environments
- Build, maintain, and lead a virtual regional SME team
- Maintain regional subject-matter expertise and documentation for laboratory and production IT infrastructure
- Ensure laboratory and production IT infrastructure meets agreed standards
- Support non-standard, site-specific IT solutions
- Build effective relationships with business contacts and advise local business units on IT topics
- Coordinate maintenance of local IT infrastructure in line with corporate guidelines
- Manage the local server room for operational continuity, internal controls, and audit compliance
- Lead regional execution of the IT roadmap
- Oversee regional IT demands and projects and report status to global IS management
- Identify end-user IT knowledge gaps and deliver training and orientation
Requirements
What you’ll need- Bachelor’s in computer science/information systems or above
- 4 years management experience in an IT management position
- Knowledge of IT service structure and technical architecture
- Broad technical knowledge and experience with IT systems and technologies, including Microsoft products
- Broad technical knowledge and experience with IT hardware and technologies, including HP, Cisco, and Ricoh products
- Broad technical knowledge and experience with key elements of IT infrastructure, including servers and networks
- Knowledge of IT security concepts
- Ability to report on operations performance and formulate improvement proposals
- Ability to plan and deliver to objectives
- Ability to prioritize and deliver to deadlines
- Ability to deal with escalations and work under pressure
- Ability to present technical matters to a non-technical audience
- Fluent communication with users at all levels in English and Korean
Benefits
Comp & perks- Competitive salary and benefits
- Collaborative work environment
- Inclusive work culture
- Equal opportunities for all employees
- Opportunities to share ideas, develop expertise, and advance careers