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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student support and academic coaching, with a strong focus on student persistence and success. Proficient in navigating academic policies and utilizing technology to enhance the student experience.
Highest-signal resume keywords
Bachelor's Degree3–5 Years Experience in Advising or CounselingExceptional Communication SkillsOrganizational Skills and Attention to DetailExperience with Microsoft Office Suite and Google Workspace
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Degree PlanningAcademic CoachingFERPA ComplianceProblem-SolvingNavigating Academic Policies
Soft Skills
Interpersonal SkillsMotivating StudentsCollaborationAttention to DetailProactive Approach
Tools & Technologies
Microsoft Office SuiteGoogle WorkspaceZoomMaineStreetBrightSpace
Industry Keywords
Student SuccessHigher EducationAdult LearnersCompetency-Based EducationConfidentiality
About the role
Key responsibilities & impact- Serve as the primary point of contact for students from matriculation through graduation
- Provide seamless, student-centered support throughout the enrollment and academic journey
- Conduct proactive outreach, degree planning, and academic coaching
- Promote student persistence, retention, and success, particularly during the early student experience
- Help students navigate University policies and systems
- Connect students with relevant resources
- Help students develop skills and confidence for success in the YourPace learning model
- Collaborate with faculty, staff, and administrators across departments
- Provide timely, accurate, and personalized guidance
- Work occasional campus travel for training or events
Requirements
What you’ll need- Bachelor’s degree
- 3–5 years of experience in a professional setting, such as advising, counseling, admissions, tutoring, education, or customer service
- Exceptional interpersonal, written, and verbal communication skills
- Demonstrated ability to build rapport and motivate students
- Proven organizational skills, attention to detail, and ability to manage multiple priorities
- Ability to interpret and explain academic policies and degree requirements
- Experience with Microsoft Office Suite, Google Workspace, and communication technologies such as Zoom
- Commitment to maintaining confidentiality and FERPA compliance
- Ability to work independently and collaboratively in a fast-paced, student-centered environment
- Strong problem-solving skills and a proactive approach to addressing student needs
- For remote/hybrid work: reliable high-speed internet of at least 25 Mbps and a dedicated, private workspace meeting confidentiality requirements
- Master’s degree preferred
- Five or more years of experience in higher education or student success roles preferred
- Experience with adult learners or competency-based education models preferred
- Familiarity with University of Maine System technologies, including MaineStreet and BrightSpace preferred
- Must be able to work Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, with some nights and weekends
- Must not require visa sponsorship
Benefits
Comp & perks- Medical insurance
- Retirement benefits
- Dental insurance
- Vision insurance
- Tuition waiver programs for employees and dependents
- Wellness programs
- Comprehensive insurance coverage including life and disability insurance
- Occasional remote, hybrid, or in-person work options determined in consultation with the successful candidate
- Flexible work arrangement options
- Professional references and background check process described for finalists/selected candidate