FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and empathy while providing technical support and resolving member inquiries efficiently. Capable of adapting to changing priorities and collaborating effectively within a team environment.
Highest-signal resume keywords
Technical SupportStrong Communication SkillsActive ListeningEmpathyTeamwork
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CuriosityInitiativeDynamic ApproachProactive Work StyleAdaptability
Industry Keywords
Member SupportUnicred SystemOperational IssuesMember RetentionProduct Features
About the role
Key responsibilities & impact- Provide digital and telephone support to Unicred members, understanding their needs and resolving them with speed and efficiency
- Comply with the security standards, policies, and procedures of the Unicred System
- Assist members through technical support, answering questions and providing appropriate solutions
- Guide members on the features and functionality of applications
- Handle complaints with empathy, striving to ensure member retention and loyalty
- Communicate the Cooperative’s values and present the benefits and features of its products and services
- Report improvement opportunities and document operational issues, bugs, comments, and suggestions
- Communicate new business opportunities to the Relationship Managers of affiliated cooperatives
- Support team leaders with administrative activities within the department
Requirements
What you’ll need- Completed or ongoing higher education
- Curiosity and initiative in seeking knowledge
- Dynamic and proactive approach to work
- Ability to quickly adapt to changes and shifting priorities
- Active listening and empathy to understand members’ needs
- Strong written and verbal communication skills
- Appreciation for teamwork, sharing skills and experience with the team
Benefits
Comp & perks- Meal and food allowance: financial assistance for purchasing meals and food
- Home office and hybrid work allowance: monthly financial assistance for employees working remotely or in a hybrid model
- Childcare and nanny reimbursement: monthly reimbursement of expenses for daycare, preschool, or nanny services
- Mobility allowance: financial assistance for transportation expenses
- Profit-Sharing Program (PPR)
- Corporate life insurance
- Private pension plan with company contributions
- Medical insurance for you and your dependents
- Dental insurance for you and your dependents
- English Pass
- Wellhub (Gympass)
- Zenklub for you and your dependents
- Christmas hamper
- Birthday day off
- Day off on your children’s birthdays
- 180 days of maternity leave
- 20 days of paternity leave